Product Support Automation Specialist
2 mesi fa
About the Role
Sidel is seeking a skilled Product Support Automation Specialist to join our Regional Product Support Back Office Team in Parma, Italy.
Key Responsibilities
- Provide technical support and maintenance for Sidel's Pal and Depal products throughout their entire lifecycle.
- Collaborate with colleagues to ensure seamless customer support through various communication channels.
- Develop and distribute technical documentation for troubleshooting automation issues.
- Conduct root cause analysis and implement corrective actions to resolve issues.
Requirements
- Master's or Bachelor's degree in a relevant field or equivalent experience.
- Excellent English language skills and a good level of Italian or French for local integration.
- Mechanical skills and experience with packaging equipment are a plus.
- Emergency management skills and ability to interact with other teams.
- At least 5 years of technical assistance or engineering experience in packaging equipment.
- Electrical fundamentals and knowledge of PLC platforms, HMI, and motion platforms.
- Application of root cause analysis methodology for issue resolution.
- Excellent interpersonal skills for communication with technicians, customers, and other stakeholders.
What We Offer
Sidel provides a dynamic and challenging work environment with opportunities for growth and development.
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