Deputy Manager Customer Experience and Sales Leader

6 giorni fa

Torre Annunziata, Campania, Italia PVH Corp. A tempo pieno

Unlock Your Potential at PVH Corp.

As a Deputy Manager Customer Experience and Sales, you will play a crucial role in driving the success of our retail stores. Reporting to the District Manager, you will be responsible for ensuring the store's performance and delivering an exceptional customer experience.

The Key Responsibilities

  • Develop and implement strategies to enhance the customer experience, focusing on responsiveness and satisfaction.
  • Train and coach the sales team on standards, including customer service, product placement, and efficient time management.
  • Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
  • Support recruitment and onboarding processes, ensuring new hires are properly introduced to the team and company culture.
  • Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
  • Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
  • Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
  • Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
  • Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
  • Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

  • University Degree in Economics or related studies.
  • At least 2 years' experience in a similar role within a structured environment.
  • Highly developed business acumen.
  • Ability to take a 'big picture' view of a situation.
  • Good communication and collaboration skills and abilities.
  • Highly detail-oriented and organized in work.
  • Fluent in Italian and English.

Why Join PVH Corp.?

  • Balance – Our flexible working model, Work Smart, is all about trust, connection, collaboration, and community. You'll get the freedom to choose the hybrid setup and working hours that benefit you.
  • Health & Wellbeing – We offer wellbeing programs, premium subscription to headspace, and volunteering programs.
  • Develop – Our PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.
  • Be at the forefront – Stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts.

Be Part of Our Inclusive Community

PVH Corp. and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

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