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Deputy Manager Customer Experience and Sales

2 mesi fa


Torre Annunziata, Campania, Italia Tommy Hilfiger A tempo pieno
About the Role

We are seeking a highly skilled Deputy Manager Customer Experience and Sales to join our team at Tommy Hilfiger. As a key member of our sales team, you will be responsible for ensuring exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Oversee all aspects of the selling process to create a welcoming atmosphere for customers
  • Set daily goals for customer service to enhance the overall experience
  • Train and coach the sales team on standards, including customer service, product placement, and efficient time management
  • Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives
  • Support recruitment and onboarding processes to ensure new hires are introduced to the team and company culture
  • Provide continuous feedback to the team to foster their professional development and address performance concerns
  • Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates
  • Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets
  • Collaborate with other teams to allocate duties effectively and ensure a seamless operation within the store
  • Monitor key performance indicators (KPIs) for continuous improvement and provide recommendations for action based on sales performance analysis
Requirements
  • University degree in Economics or related studies
  • At least 2 years' experience in a similar role within a structured environment
  • Highly developed business acumen
  • Ability to take a 'big picture' view of a situation
  • Good communication and collaboration skills and abilities
  • Highly detail-oriented and organized in work
  • Fluent in Italian and English
About Us

At PVH, we recognize that our people are our greatest asset. We prioritize the health, happiness, and wellbeing of our employees by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging.

We are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world.