Deputy Manager Customer Experience and Sales

1 giorno fa


Torre del Greco, Campania, Italia Pvh Corp. A tempo pieno
Deputy Manager Customer Experience and Sales

Join PVH Corp. and be part of an iconic story. As a Deputy Manager Customer Experience and Sales, you will play a key role in driving brand strength and relevance. Our goal is to connect our global, iconic brands closer to where the consumer is going than ever before, today and with future generations.

Key Responsibilities:
  • Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
  • Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
  • Train and coach the team on standards, including customer service, product placement, and efficient time management.
  • Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
  • Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
  • Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
  • Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
  • Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
  • Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
  • Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
Requirements:
  • University Degree in Economics or related studies.
  • At least 2 years' experience in similar role within structured environment.
  • Highly developed business acumen.
  • Ability to take a 'big picture' view of a situation.
  • Good communication and collaboration skills and abilities.
  • Highly detail oriented and organized in work.
  • Fluent in Italian and German.
What We Offer:
  • A comprehensive benefits package that goes beyond the basics.
  • A culture of care that fosters loyalty, commitment, and a sense of belonging.
  • Flexible working model, Work Smart, that prioritizes trust, connection, collaboration, and community.
  • Wellbeing programs, premium subscription to headspace, and volunteering programs.
  • Training programs for continuous professional and personal development.
  • Employee discounts on our iconic brands, Calvin Klein and Tommy Hilfiger.


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