Customer Experience and Sales Deputy Manager
3 settimane fa
We are seeking a highly skilled Deputy Manager Customer Experience and Sales to join our team at Tommy Hilfiger Pompei.
Key Responsibilities- Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
- Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
- Train and coach the team on standards, including customer service, product placement, and efficient time management.
- Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
- Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
- Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
- Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
- Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
- Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
- Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
- Provide recommendations for action based on the analysis of sales performance.
- University Degree in Economics or related studies
- At least 2 years' experience in similar role within structured environment
- Highly developed business acumen
- Ability to take a 'big picture' view of a situation
- Good communication and collaboration skills and abilities
- Highly detail oriented and organized in work
- Fluent in Italian and English
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.
Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You'll get the freedom to choose the hybrid setup and working hours that benefit you.
Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs.
Develop – PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.
Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts.
We are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
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Torre Annunziata, Campania, Italia Pvh Corp. A tempo pienoAbout PVH Corp.PVH Corp. is a leading global apparel company that designs, markets, and distributes branded clothing, accessories, and footwear. Our iconic brands, Calvin Klein and Tommy Hilfiger, are known for their high-quality products and commitment to innovation.The TeamOur team is dedicated to creating a seamless and enjoyable experience for customers....
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