Head of Service Operations

4 settimane fa


Roma, Lazio, Italia Kion Group AG A tempo pieno
Job Title: Head of Service Operations

Join our team as a Head of Service Operations and take on a challenging role that requires strategic thinking, leadership, and a passion for delivering exceptional customer service.

About the Role:

We are seeking a highly experienced and skilled professional to lead our Service Operations team in EMEA. As Head of Service Operations, you will be responsible for managing the central Baoli After Sales team and overseeing the After Sales and Product Support across EMEA.

Key Responsibilities:

  • Manage the Service & After Sales business of Baoli EMEA, steering all After Sales related processes and operational activities together with your team.
  • Foster our relations with internal and external dealer networks, ensuring the proper quality and quantity of provided support, guidance, and compliance with company standards and service protocols.
  • Take care to commercially grow the after sales business in EMEA, defining and implementing strategic measures to professionalize our product support.
  • Lead a team of 5 direct and additional dotted line reports, managing budget and personnel planning, measuring and steering operational and financial KPIs, and taking actions accordingly.

About You:

We are looking for a candidate with a strong background in managing after sales operations, preferably in multiple countries, with a good understanding of regional regulations and adapting service processes. You should have profound experience in After Sales & Service business models, products, and operations, as well as a good technical know-how regarding forklifts and/or similar products.

What We Offer:

We offer a company with future, a growing business in a dynamic market, as part of the German KION Group. You will have the chance to implement your ideas to improve the Baoli processes and business model, and we provide regular remote work opportunities, attractive compensations and employee benefits, chances to learn new professional skills, and a friendly working environment.



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