Head of Service Operations

4 settimane fa


Roma, Lazio, Italia Kion Group Ag A tempo pieno
Job Title: Head of Service Operations

Join Baoli EMEA, a member company of the KION Group AG, as we continue to grow and expand our presence in the intralogistical trucks and service market. We are seeking a highly skilled and experienced Head of Service Operations to lead our central After Sales team and drive the growth of our after sales business in EMEA.

Key Responsibilities:
  • Manage the Service & After Sales business of Baoli EMEA, steering all After Sales related processes and operational activities together with your team.
  • Foster our relations with internal and external dealer networks, ensuring the proper quality and quantity of provided support, guidance, and compliance with company standards and service protocols.
  • Define and implement strategic measures to professionalize our product support and after sales offering, ensuring a competitive advantage in the EMEA market.
  • Lead a team of 5 direct and additional dotted line reports, managing budget and personnel planning, and measuring and steering operational and financial KPIs.
Requirements:
  • Experience in managing after sales operations, preferably in multiple countries, with a deep understanding of regional regulations and adapting service processes.
  • Profound experience in After Sales & Service business models, products, and operations, with a good technical know-how regarding forklifts and/or similar products.
  • Ability to collaborate on a corporate level with other senior managers, with a strong communication and facilitation skills, and fluency in written and spoken English.
What We Offer:
  • A company with future, building up a solid base for long-term success, with possibilities for regular remote work, attractive compensations, and employee benefits.
  • A job that allows you to have a real impact, with the chance to implement your ideas to improve the Baoli processes and business model.


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