After-Sales Service Representative
6 giorni fa
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as an After-Sales Service Representative. As a key member of our Operational Marketing and Customer Engagement Departments, you will play a vital role in supporting our automotive clients and building final customer loyalty.
Key Responsibilities
- Establish and maintain relationships with final customers to manage ordinary and extraordinary maintenance visits
- Achieve individual and team targets for confirmed visits
- Guide customers through the services offered by our workshops' network to ensure a great customer experience
- Gather customers' feedback and data entry on Excel
Requirements
- Bachelor's degree in Economics, Communication, or Humanities
- Computer literacy, especially MS Office
- Italian native speaker level and good level of English (other European languages an asset)
- Previous experience in Customer Care (front-desk or back-office) a plus
About Us
At MSX International, we are a Disability Confident Committed organization dedicated to empowering and encouraging our people. We offer flexible working methods to suit all and pride ourselves on our diverse workforce. With over 5,000 employees based in more than 80 countries, our teams provide industry-leading expertise in Consumer Engagement, Parts, Accessories, Service Performance, Actionable Insights, Diagnostics, Repair Enhancement, Warranty and Repair Efficiency, and Technical Information Learning Solutions.
What We Offer
- A career with a proven record of accomplishment, collaborating with almost every car manufacturer on the market
- A dynamic and inclusive work environment
- Opportunities for growth and development
How to Apply
If you are a motivated and customer-focused individual with a passion for the automotive industry, please submit your application. We look forward to reviewing your qualifications and learning more about your experience.
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