Cloud Technical Operations Specialist
1 giorno fa
About the Job
We're seeking a highly skilled Cloud Technical Lead to join our SAS Cloud team in Milan. As a key member of our team, you will be responsible for delivering world-class SAS service to our customers.
As a Cloud Technical Lead, you will provide technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects. You will ensure that all current and future technical project requirements have a clearly defined scope and can be progressed by the responsible service team without issue.
You will work collaboratively with customers, analysts, developers, and implementation team members to deliver high-quality SAS service. You will leverage your deep technical skillset and knowledge to provide technical guidance and support for customer engagements.
Key responsibilities include:
- Providing technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects
- Ensuring that all current and future technical project requirements have a clearly defined scope and can be progressed by the responsible service team without issue
- Working collaboratively with customers, analysts, developers, and implementation team members to deliver high-quality SAS service
- Providing technical guidance and support for customer engagements
- Enhancing operational requirements to improve system stability, monitoring awareness, and decrease operational burden to ensure a positive customer experience
- Facilitating actions as a SAS Administrator as required for tasks or issues with high complexity, increased urgency, or the potential for reduced effort or cost
- Ensuring SAS Cloud standards and best practices are adhered to and validated
- Providing knowledge transfer for larger team related to their customer engagements and/or key technology areas
- Delivering excellent customer service using a customer-first and continuous improvement mindset
- Using IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers
- Creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content
- Configuring, managing, monitoring, and debugging mid-tier software
- Managing, monitoring, and maintaining container-based applications deployed in cloud container services
- Developing tools and software to manage SAS and third-party software
- Diagnosing, documenting, reporting, and resolving system problems
- Working directly with external customers and interfacing with other support teams and vendors
Requirements
We're looking for a highly skilled and experienced professional with a strong background in cloud infrastructure, technical operations, and customer support. Key qualifications include:
- 5+ years of experience in cloud infrastructure, technical operations, and customer support
- Strong technical skills in cloud infrastructure, including experience with cloud-based platforms like Microsoft Azure, AWS, GCP, or OpenShift
- Experience with containers, container-based applications, and/or container orchestration tools
- Experience with scripting languages like Python, Ansible, or Kubernetes
- Strong communication and interpersonal skills, with the ability to work effectively with customers, analysts, developers, and implementation team members
- Fluency in Italian and English
About SAS
SAS is a leader in analytics, inspiring customers around the world to transform data into intelligence and questions into answers. We're a debt-free, multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic and fulfilling career coupled with flexibility and world-class employee experience.
Why Join SAS?
We're committed to diversity and inclusion, and we believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. We're a company that values continuous improvement, innovation, and customer satisfaction.
-
Cloud Technical Operations Specialist
1 settimana fa
Milano, Lombardia, Italia SAS A tempo pienoAbout the JobWe're seeking a highly skilled Cloud Technical Lead to join our SAS Cloud team in Milan. As a key member of our team, you will be responsible for delivering world-class SAS service to our customers.As a Cloud Technical Lead, you will provide technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely...
-
Cloud Technical Operations Specialist
3 giorni fa
Milano, Lombardia, Italia SAS A tempo pienoAbout the JobWe're seeking a highly skilled Cloud Technical Lead to join our SAS Cloud team in Milan. As a key member of our team, you will be responsible for delivering world-class SAS service to our customers.As a Cloud Technical Lead, you will provide technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely...
-
Cloud Technical Operations Specialist
5 giorni fa
Milano, Lombardia, Italia SAS A tempo pienoAbout the JobWe're seeking a skilled Cloud Technical Lead to join our SAS Cloud team in Milan. As a key member of our team, you'll be responsible for delivering world-class SAS service to our customers.Your primary focus will be on providing technical leadership and ownership for hosted and remotely managed customer projects. You'll work closely with...
-
Cloud Technical Operations Specialist
3 settimane fa
Milano, Lombardia, Italia SAS A tempo pienoAbout the JobWe're seeking a skilled Cloud Technical Lead to join our SAS Cloud team in Milan, Italy. As a key member of our team, you will be responsible for delivering world-class SAS service to our customers.Key ResponsibilitiesProvide technical leadership and ownership for hosted and remotely managed customer projectsEnsure that all technical project...
-
Cloud Operations Architect
4 giorni fa
Milano, Lombardia, Italia AWS EMEA SARL (Italy Branch) A tempo pienoUnlock the Full Potential of Cloud TechnologyAs a trusted advisor and cloud operations architect, you will help Enterprise Support customers maximize their return on investment from cloud technology.Our Technical Account Managers collaborate with iconic businesses to provide strategic technical guidance and advocacy.Key Responsibilities:Design and implement...
-
Cloud Operations Specialist
4 settimane fa
Milano, Lombardia, Italia Etinars A tempo pienoAbout EtinarsEtnars is a values-focused company with multi-year experience, specialized in the recruitment of professionals for niche markets - managing the full-life cycle of specialist and executive level hires.We place great emphasis on fostering robust, enduring connections built upon trust and transparency.Our approach ensures a swift journey, leading...
-
Cloud Operations Architect
2 settimane fa
Milano, Lombardia, Italia AWS EMEA SARL (Italy Branch) A tempo pienoJob DescriptionAs an AWS Technical Account Manager, you will be a trusted advisor and cloud operations architect for our Enterprise Support customers. Your primary responsibility will be to craft and execute strategies to drive our customers' adoption and use of AWS services.Key ResponsibilitiesBuild solutions, provide technical guidance, and advocate for...
-
Technical Operations Specialist
4 settimane fa
Milano, Lombardia, Italia WiseEnergy group A tempo pienoJob Description**Job Summary**We are seeking a highly skilled Technical Operations Specialist to join our team at WiseEnergy Group. As a key member of our Global Technical Operations Team, you will be responsible for the daily supervision and analysis of the performance of our solar plants, as well as the management of our service providers and other...
-
Technical Operations Training Specialist
1 settimana fa
Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pienoJob SummaryWe are seeking a highly skilled Technical Operations Training Specialist to join our team at Thermo Fisher Scientific. As a Technical Operations Training Specialist, you will be responsible for developing and implementing effective training solutions to build our global knowledge base by addressing identified technical knowledge gaps.You will...
-
Cloud Operations Architect
4 settimane fa
Milano, Lombardia, Italia Amazon A tempo pienoAbout the RoleWe are seeking a highly skilled AWS Technical Account Manager to join our team in EMEA. As a trusted advisor and cloud operations architect, you will work closely with our Enterprise Support customers to help them gain the most value from cloud technology.Your primary focus will be on crafting and executing strategies to drive customer adoption...
-
Cloud Development Specialist
12 ore fa
Milano, Lombardia, Italia Prysmian Group A tempo pienoJob Title: Cloud Development SpecialistWe are seeking a highly skilled and motivated Cloud Development Specialist to join our team at Prysmian Group.The ideal candidate will have a strong background in cloud computing, software development projects, and a passion for delivering innovative solutions using cutting-edge technologies.Main...
-
Technical Operations Training Specialist
1 settimana fa
Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pienoJob SummaryWe are seeking a highly skilled Technical Operations Training Specialist to join our team at Thermo Fisher Scientific. As a key member of our Technical Trainer Team, you will play a critical role in building, growing, and sharing your expertise in the manufacturing of sterile injectable products.This is an exciting opportunity to collaborate with...
-
Cloud Development Specialist
3 settimane fa
Milano, Lombardia, Italia Prysmian Group A tempo pienoCloud Development SpecialistWe are seeking a highly skilled and motivated Cloud Development Specialist to join our team at Prysmian Group. The ideal candidate will have a strong background in cloud computing, software development projects, and a passion for delivering innovative solutions using cutting-edge technologies.Main ResponsibilitiesDesign, develop,...
-
Specialista Cloud Junior
4 settimane fa
Milano, Lombardia, Italia Dedagroup spa A tempo pienoDescrizione del ruoloStai cercando un'opportunità di crescita professionale nel settore cloud? Siamo alla ricerca di un Specialista Cloud Junior che si unisca alla nostra squadra di esperti tecnici.Compiti e responsabilitàPrendere in carico task di progetto in ambito multi-cloudOccuparti della manutenzione operativa degli ambienti Cloud puri, ibridi ed...
-
Technical Operations Training Specialist
1 settimana fa
Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pienoJob SummaryWe are seeking a highly skilled Technical Operations Training Specialist to join our team at Thermo Fisher Scientific. As a key member of our Technical Trainer Team, you will collaborate with machinery suppliers and colleagues across our global Drug Product network to develop and implement effective training solutions.Key ResponsibilitiesDevelop...
-
Cloud Security Specialist
1 mese fa
Milano, Lombardia, Italia Project J Ltd A tempo pienoJob DescriptionCleafy is a SaaS company, a team of fraud hunters, cybersecurity experts, data scientists, and software engineers that since 2014 share the same dream: make technology a safer place.We are a dynamic and innovative company that works side by side with our customers to help them safely navigate digital opportunities, while growing their...
-
Specialista Cloud Junior
4 settimane fa
Milano, Lombardia, Italia Dedagroup spa A tempo pienoDescrizione del LavoroSiamo alla ricerca di un Specialista Cloud Junior che si unisca al nostro team di esperti di tecnologie cloud per contribuire alla crescita e allo sviluppo delle nostre soluzioni cloud.Compiti e ResponsabilitàPrendere in carico task di progetto in ambito multi-cloud;Occuparsi della manutenzione operativa degli ambienti Cloud puri,...
-
Technical Account Manager, Cloud Solutions
2 settimane fa
Milano, Lombardia, Italia AWS EMEA SARL (Italy Branch) - G99 A tempo pienoAbout the RoleWe are seeking a highly skilled Technical Account Manager to join our team in EMEA. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our customers, helping them to get the most out of our cloud services.Key ResponsibilitiesProvide technical guidance and support to customers on the use of...
-
Cloud Solutions Expert
4 settimane fa
Milano, Lombardia, Italia Amazon A tempo pienoTechnical Account Manager, Enterprise Support, Strategic Industries, EnergyAt Amazon, we're seeking a skilled Technical Account Manager (TAM) to support our customers' innovative spirit and drive their cloud journey. As a trusted advisor, you'll work closely with customers to understand their business needs, review service disruptions, and provide regular...
-
Cloud Security Specialist
3 settimane fa
Milano, Lombardia, Italia Satispay A tempo pienoAbout SatispayWe're a pioneering fintech company reimagining payments and simplifying financial transactions. Our mission is to make payments more accessible and user-friendly for everyone.Job OverviewWe're seeking a skilled Cloud Security Engineer to join our dynamic team. As a Cloud Security Engineer, you'll play a crucial role in designing and...