Commercial Proposal Coordinator
3 settimane fa
About the Role
The Customer Service Bid & Quote Specialist plays a vital part in supporting our local Sales team by preparing and creating bid proposals and standard quotes. This position ensures that customer expectations are met when delivering solutions to bid and quote inquiries.
Key Responsibilities
Our ideal candidate will:
- Effectively interpret standard and major project quotation inquiries to maximize Zumtobel Group's opportunity to secure the project.
- Provide excellent telephone and email support to meet service levels and performance targets.
- Propose, check, and agree to the most appropriate commercial and technical offer based on sales and customer requests, within current business guidelines.
- Understand, interpret, and communicate technical and commercial concepts in a way that is appropriate to each customer type.
- Generate technical and commercial information to support the bidding/quotation process.
- Manage spare parts inquiries.
- Liaise with sales, lighting designers, and controls & systems teams to select appropriate products.
- Liaise with CPD, TPP, Order Management, and other internal teams where appropriate.
Requirements
We are looking for someone with:
- Many years of work experience in customer service, sales, or exports.
- Good knowledge of the lighting market.
- Good knowledge of written and oral English.
- Computer skills.
- Strong communication and interpersonal skills as well as intercultural competence.
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