Luxury Hotel Night Operations Manager
2 giorni fa
About the Role:
We are seeking an experienced and dynamic Luxury Hotel Night Operations Manager to join our team at Accorhotel. As a key member of our front office operations, you will be responsible for ensuring the smooth running of the hotel during night hours.
Key Responsibilities:
- Represent management during the night and oversee all front desk operations
- Ensure accuracy of guest billing and manage in-house guests accounting
- Operationally manage the hotel to provide exceptional guest experiences
- Maintain observation over guests and their property to ensure security alerts are minimized
- Lead the night team by example, maintaining a positive attitude and empowering them to deliver top-notch service
- Set objectives for the team to achieve maximum occupancy and 100% guest satisfaction
- Verify reception reports and prepare accurate night audit procedures
Requirements:
- Experience in a similar role with a proven track record of excellence in front office operations
- Familiarity with Opera or similar front desk operating systems is a plus
- Strong leadership skills with the ability to create a motivating environment for your team
- A passion for hospitality and delivering memorable experiences for guests
- Excellent communication and problem-solving skills
- Ability to work independently with confidence and initiative
What We Offer:
- Competitive salary: $60,000 - $80,000 per annum, depending on experience
- Opportunity to work with a global hospitality leader
- Collaborative and supportive team environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
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