Customer Service Specialist

4 giorni fa


Pomezia, Lazio, Italia Humangest S.p.A. A tempo pieno
Customer Service Generalist

Humangest S.p.A. è alla ricerca di un/una Customer Service Generalist per azienda cliente nel settore cartotecnico.

Descrizione del ruolo

La risorsa dovrà assicurare la corretta gestione delle commesse e un elevato livello di servizio, per garantire la massima soddisfazione del cliente in attività di assistenza telefonica.

Responsabilità
  • Acquisizione delle richieste di ordine da parte di cliente/account commerciale con verifica coerenza con preventivo e scheda
  • Interfacciarsi con i reparti competenti in base alla richiesta del cliente
  • Dare assistenza ai clienti circa le richieste
  • Verifica e sollecito ai fornitori circa l'arrivo dei materiali
  • Gestione del centralino e degli ingressi presso gli uffici, e accoglienza
  • Gestione dell'archiviazione di tutti i documenti
Competenze richieste
  • Conoscenza lingua inglese livello B2/C1, preferenziale conoscenza seconda lingua (spagnolo/tedesco/francese)
  • Conoscenza di base dei materiali e del processo produttivo
  • Conoscenza del tool di gestione (RTS)
  • Conoscenza MS Office (excel in particolare)
Condizioni di lavoro

Orario di lavoro: full time 40H settimanali dal lunedì al venerdì dalle 08.00 alle 17.00.

Inquadramento: valutiamo contratto a tempo determinato in somministrazione di 6 mesi con successiva possibilità di inserimento diretto.

CCNL CARTA-INDUSTRIA, livello C1 / C2 / C3 variabile in base all'esperienza pregressa

Luogo di lavoro: POMEZIA (RM)

SGB Humangest offre ai lavoratori e lavoratrici pari opportunità di impiego ed è orientata verso la diversità e l'inclusione sul luogo di lavoro.



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