Internship Opportunity in Front Office
12 ore fa
Radisson Collection Hotel Santa Sofia Milan è un hotel di tendenza che offre un'esperienza di vita.
La struttura dispone di 159 camere e 1.500 m2 di spazi ristorativi, tra cui il rooftop bar Issei, che offre una vista spettacolare sulla città di Milano.
Si cerca un Front Office Trainee che possa acquisire esperienza e professionalità nel settore dell'hotellerie di alto livello.
Responsabilità- Accoglienza degli ospiti
- Adempimenti amministrativi in fase di arrivo, soggiorno e partenza
- Gestione delle operazioni di check-in e check-out
- Gestione del flusso di informazioni ai fini dell'assistenza agli ospiti
- Gestione delle prenotazioni
- Supporto conciergerie agli ospiti in affiancamento alla Guest Experience Manager
- Assistenza al Front Office Supervisor o Front Office Manager nello svolgimento delle attività quotidiane
- Coordinamento di attività con gli altri reparti della struttura
- Conoscenza delle attività di Front Office
- Conoscenza della politica tariffaria di vendita, delle disposizioni legislative sulle tariffe alberghiere e analisi dei competitors
- Pianificazione e programmazione degli aspetti inerenti alla realtà rooms
- Conoscenza dei meccanismi di funzionamento di una struttura alberghiera complessa e delle interazioni fra i diversi reparti
- Capacità di realizzare analisi occupazionali
- Capacità di creare report statistici utilizzando i gestionali dell'Hotel
- Customer attitude e problem solving
- Utilizzo del sistema operativo RHG Emma
- Nozioni in materia di privacy
- Ottima conoscenza della lingua italiana e inglese
- Buona conoscenza dei principali sistemi informatici ed in particolare del pacchetto Office
- Attitudine al lavoro in team, orientamento al cliente, buone doti relazionali e di comunicazione
- Attenzione al dettaglio, motivazione, serietà professionale, disponibilità, spirito di iniziativa e curiosità
- Ambizione al raggiungimento degli obiettivi
La durata dello stage prevista è di sei mesi. A fronte dello stage è previsto il riconoscimento di un rimborso spese e la corresponsione di buoni pasto.
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