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Post-Sales Excellence Specialist

1 settimana fa

Cinisello Balsamo, Lombardia, Italia QJMOTOR Italy A tempo pieno
Job Overview:
We are seeking a Post-Sales Excellence Specialist to join our team at QJMOTOR Italy. In this role, you will be responsible for driving excellence in post-sales services, ensuring that our dealer network and assistance centers deliver exceptional customer experiences and meet business objectives.

Key Responsibilities:
  • Develop and implement strategies to enhance post-sales efficiency and quality of service.
  • Analyze KPIs related to post-sales, identifying areas for improvement and proposing actionable recommendations.
  • Train and develop dealers' technical and administrative staff to enhance their skills and knowledge.
  • Maintain strong relationships with dealers and assist them in meeting their sales objectives.
  • Collaborate with internal stakeholders to align post-sales strategies with overall business goals.

Requirements:
  • Minimum 10 years of experience in post-sales or a related field.
  • Proven track record of delivering results-driven solutions in a fast-paced environment.
  • Excellent leadership and interpersonal skills with the ability to motivate and influence others.
  • Strong analytical and problem-solving skills with expertise in data analysis and interpretation.
  • Fluency in English with the ability to communicate effectively with international stakeholders.