Automotive After Sales Operations Manager

5 giorni fa


Cinisello Balsamo, Lombardia, Italia Luca Barra Gioielli A tempo pieno

**Job Description:**

We are looking for an Automotive After Sales Operations Manager to join our team at Luca Barra Gioielli. As a renowned Chinese brand in the two-wheel sector, we are booming on the Italian market.

The ideal candidate will have the task of ensuring excellence in after-sales operations, supporting and monitoring the performance of the dealer network and assistance centers, with the aim of maximizing customer satisfaction and business results.

Main Responsibilities:

  1. Management of the assistance network: monitoring dealer performance in terms of service quality, customer satisfaction, and sales objectives of after-sales services (maintenance, spare parts, service contracts).
  2. Operational support: analysis of processes and definition of strategies to improve operational efficiency and quality of service in assistance centers.
  3. Training and development: organization and implementation of training programs for dealers' technical and administrative staff.
  4. Data analysis: monitoring of key performance indicators (KPIs) relating to post-sales, with regular reporting and proposals for action to achieve company objectives.
  5. Relationship management: interface between the dealer network and the company, promoting effective communication and optimal collaboration.

Requirements:

  1. Experience: at least 10 years in similar roles in the automotive sector.
  2. Technical knowledge: excellent knowledge of mechanics/electronics and diagnosis applied to the motorcycle, of after-sales processes, and management of the assistance network.
  3. Analytical skills: ability to analyze and interpret data, with advanced use of tools such as Excel or specific management software.
  4. Relational skills: excellent communication, negotiation, and relationship management skills with external partners.
  5. Availability to travel: the role requires travel within the assigned territory.
  6. Languages: good knowledge of English mandatory.


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