Field Service Support Specialist
2 settimane fa
At Lindsay Corporation, we are seeking a highly skilled and experienced Field Service Support professional to join our team in Italy. As the primary point of contact for operational deployment and monitoring of all Permanent and Leased Road Zipper projects, you will play a critical role in ensuring the successful execution of our projects across the EMEA region.
Key Responsibilities:- Provide on-site training for customers, distributors, and contractors on the mobilization, installation, setup, maintenance, operation, and de-mobilization of Barrier Transfer Machines, barrier wall components, road safety products, and road marking tape.
- Assist with troubleshooting, fault isolation, and repair of equipment or system malfunctions to support our customers either remotely or on-site when necessary.
- Travel internationally to facilitate project phases and conduct routine maintenance inspections of machines and projects.
- Foster positive, productive relationships with associated Regional Business Development Manager and all assigned Road Zipper customers via routine written, verbal, and/or in-person interactions.
- Be the system technical expert – Responsible for assisting customers with troubleshooting, establishing a corrective action plan, and sourcing repair parts as needed if issues arise.
- Coordinate with the LTS Project Manager and Field Support Manager to ensure all contractual obligations are satisfied in a timely manner.
- Minimum of five years of heavy equipment maintenance experience; 10 years preferred.
- Experience in highway infrastructure and Road Zipper systems/operations is a plus.
- Experience working with customers as primary point of contact.
- Experience leading customer projects or leading training.
- Experience with electro-mechanical and hydraulic systems a plus.
- Experience with platforms such as MS Office, SalesForce, and Smartsheet a plus.
- Road safety or construction experience is desired.
Italian, English, and German.
Physical Requirements:Repetitive heavy lifting up to 25kg. Long periods of standing, stooping, bending, and climbing. Varying shift schedules while on the road in support of customer operations possible. Exposure to different elements including heat, cold, wet, and dry conditions, excessive noise, and various types of chemicals used in a shop. 50% to 70% travel.
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