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Operations Manager Lead

2 mesi fa

Milano, Lombardia, Italia Amazon A tempo pieno

Job Overview:


Fulfillment By Amazon (FBA) is a game-changer in the world of e-commerce. By leveraging our scale and supply chain, FBA offers a low-cost alternative for sellers to grow their business rapidly. As an Operations Manager Lead, you will be at the forefront of ensuring consistent and fair evaluation of seller reimbursement requests.


About the Role:


We are seeking a highly motivated manager to lead teams of up to 20 Specialists in high-touch investigation roles. As an Operations Manager Lead, you will set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. You will provide individual coaching feedback sessions and frequent one-on-ones that focus on performance, attendance adherence, and career development.


Key Responsibilities:



  • Set the vision, direction, and culture of the team
  • Manage individual and team performance expectations and goals
  • Provide individual coaching feedback sessions and frequent one-on-ones
  • Lead team meetings focused on team performance, policy, and site updates
  • Create and update weekly and monthly productivity reports displaying team performance against expectations
  • Speak to team on performance and ongoing coaching methods in weekly performance review meetings
  • Initiate and drive process improvements

Qualifications:



  • Any graduate and above or an equivalent degree with people managerial experience
  • Demonstrated team-building skills within own team or across other teams
  • Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth
  • Demonstrated skill in developing and implementing new strategies and procedures
  • Versed in employee development and performance management skills and strategies
  • Proven ability to report and analyze data
  • Demonstrated ability to initiate and drive process improvements

Bonus Points:



  • Demonstrated ability to develop, direct, and manage a team
  • Skilled in developing and implementing new processes and procedures
  • Ability to organize, prioritize, and schedule work assignments
  • Ability to develop, plan, and implement short and long-range goals
  • Demonstrated passion for delivering a positive customer experience
  • Ability to perform ambiguous tasks without guidance and support
  • Ability to foster a cooperative environment and to work in a collegial fashion with peers in other organizational units
  • Can adapt well to changing circumstances, direction, and strategy
  • Ability to manage team performance through training, coaching, and process improvement
  • Communication Skills Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community

Salary Range: $120,000 - $180,000 per year, depending on qualifications and experience