Operations Manager Lead

7 giorni fa


Milano, Lombardia, Italia Amazon A tempo pieno

Job Overview:


Fulfillment By Amazon (FBA) is a game-changer in the world of e-commerce. By leveraging our scale and supply chain, FBA offers a low-cost alternative for sellers to grow their business rapidly. As an Operations Manager Lead, you will be at the forefront of ensuring consistent and fair evaluation of seller reimbursement requests.


About the Role:


We are seeking a highly motivated manager to lead teams of up to 20 Specialists in high-touch investigation roles. As an Operations Manager Lead, you will set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. You will provide individual coaching feedback sessions and frequent one-on-ones that focus on performance, attendance adherence, and career development.


Key Responsibilities:



  • Set the vision, direction, and culture of the team
  • Manage individual and team performance expectations and goals
  • Provide individual coaching feedback sessions and frequent one-on-ones
  • Lead team meetings focused on team performance, policy, and site updates
  • Create and update weekly and monthly productivity reports displaying team performance against expectations
  • Speak to team on performance and ongoing coaching methods in weekly performance review meetings
  • Initiate and drive process improvements

Qualifications:



  • Any graduate and above or an equivalent degree with people managerial experience
  • Demonstrated team-building skills within own team or across other teams
  • Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth
  • Demonstrated skill in developing and implementing new strategies and procedures
  • Versed in employee development and performance management skills and strategies
  • Proven ability to report and analyze data
  • Demonstrated ability to initiate and drive process improvements

Bonus Points:



  • Demonstrated ability to develop, direct, and manage a team
  • Skilled in developing and implementing new processes and procedures
  • Ability to organize, prioritize, and schedule work assignments
  • Ability to develop, plan, and implement short and long-range goals
  • Demonstrated passion for delivering a positive customer experience
  • Ability to perform ambiguous tasks without guidance and support
  • Ability to foster a cooperative environment and to work in a collegial fashion with peers in other organizational units
  • Can adapt well to changing circumstances, direction, and strategy
  • Ability to manage team performance through training, coaching, and process improvement
  • Communication Skills Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community

Salary Range: $120,000 - $180,000 per year, depending on qualifications and experience



  • Milano, Lombardia, Italia DELIVEROO A tempo pieno

    Deliveroo Career OpportunityWe are seeking a highly skilled Senior Operations Manager to lead our Grocery operations in Italy.


  • Milano, Lombardia, Italia Syngenta Crop Protection A tempo pieno

    Job Title: HR Operations ManagerWe are seeking a skilled and experienced professional to join our team as the HR Operations Manager for our Italian operations.This role offers a unique opportunity to lead HR operations and drive excellence in administrative and payroll processes for our organization.The successful candidate will have a solid understanding of...


  • Milano, Lombardia, Italia Amazon City Logistica S.r.l. A tempo pieno

    Job OverviewWe are seeking a highly skilled Logistics Operations Manager to lead our dynamic team in Amazon City Logistica S.r.l.This is an exciting opportunity for a motivated and results-driven individual to take on a key role in ensuring the smooth operation of our logistics processes.As a Logistics Operations Manager, you will be responsible for...


  • Milano, Lombardia, Italia Syngenta Crop Protection A tempo pieno

    HR Administrative and Payroll Lead for Italian OperationsWe are seeking a highly skilled professional to lead our HR operations in Italy as the HR Administrative and Payroll Manager. This role offers a unique opportunity to drive excellence in administrative and payroll processes for our organization.About the Role:Lead the country HR Operations team,...


  • Milano, Lombardia, Italia Wkda Gmbh A tempo pieno

    Financial Operations ManagerAt AUTO1 Group, we are revolutionizing the automotive industry with our digital platform. We are seeking a highly skilled Financial Operations Manager to join our Finance team in Milano, Italy. The ideal candidate will have a strong background in finance and accounting, with experience in financial reporting, budgeting, and...


  • Milano, Lombardia, Italia Vendezvotrevoiture A tempo pieno

    Financial Operations ManagerAt Vendezvotrevoiture, we are seeking a highly skilled Financial Operations Manager to oversee all accounting activities for our Italian operations. This role is responsible for ensuring accurate financial reporting according to both local and group standards.Key Responsibilities:• Oversee all accounting activities for our...


  • Milano, Lombardia, Italia Adecco Italia A tempo pieno

    Job Title: Technical Operations ManagerAbout Us: Adecco Italia is seeking a highly skilled Technical Operations Manager to join our team.Responsibilities:Manage the maintenance and operations of filling lines, including bulk preparation setups.Oversee utilities management, including water systems, chillers, and compressed air systems.Ensure building upkeep...

  • IT Operations Team Lead

    3 settimane fa


    Milano, Lombardia, Italia Motork A tempo pieno

    Role SummaryMotork is seeking a skilled IT Operations Team Lead to join our team in Milan. This is an exciting opportunity to lead our IT infrastructure and ensure the quality of service provided to users.Key ResponsibilitiesReporting to the Cloud Engineering Manager, lead the IT Operations team to ensure the quality of service provided to users, measured by...

  • Operations Team Lead

    3 settimane fa


    Milano, Lombardia, Italia Scalapay A tempo pieno

    About the RoleThe Team Lead Operations will play a pivotal role in Scaling Scalapay\'s operational success by empowering teams with the necessary tools and resources to deliver exceptional customer experiences and drive merchant growth.Key ResponsibilitiesTeam Management: Lead a high-performance team, fostering a collaborative culture, and guiding them in...


  • Milano, Lombardia, Italia Ecoplanet Green Operations Gmbh A tempo pieno

    Job Summary: We are seeking a highly organized and detail-oriented Retail Operations Assistant to join our team in Milan. As a key member of our operations team, you will be responsible for providing administrative support to the Retail Operations Manager and ensuring the smooth operation of our retail stores.Main Responsibilities:Assist the Retail...

  • Operations Manager

    3 settimane fa


    Milano, Lombardia, Italia Brambles A tempo pieno

    Job Description for Senior Operations Manager in ItalyCHEP is a leading global provider of supply chain solutions, and we're seeking an experienced Senior Operations Manager to lead our Italy operations. As a key member of our leadership team, you'll play a critical role in driving business growth, improving operational efficiency, and delivering exceptional...


  • Milano, Lombardia, Italia Auto1 Group A tempo pieno

    Financial Operations ManagerAuto1 Group, a leading digital automotive platform, is seeking a highly skilled Financial Operations Manager to join its team. As a key member of the Finance department, you will be responsible for overseeing all accounting activities for our Italian operations, ensuring accurate financial reporting according to both local and...


  • Milano, Lombardia, Italia Abbott A tempo pieno

    Job Title: Customer Service Team Lead - Senior Operations ManagerWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Abbott.About the RoleThis is an exciting opportunity for a motivated and results-driven professional to lead our Customer Service department and drive excellence in customer experience.The successful...


  • Milano, Lombardia, Italia Corecruitment A tempo pieno

    **Job Title:** Spa Manager**About the Role:**We are seeking an experienced Spa Manager to oversee the day-to-day operations of our world-class spa in Milan, Italy. The ideal candidate will have a strong background in spa management, leadership, and customer service, with the ability to manage a team of 7 therapists and staff. **Key Responsibilities:**•...


  • Milano, Lombardia, Italia Deliveroo A tempo pieno

    Transforming the Way You Shop and EatDeliveroo is revolutionizing the food and grocery industry by connecting consumers, restaurants, shops, and riders. We are a technology-driven company that is at the forefront of the rapidly expanding food delivery market. Our mission is to make access to food and products more convenient and enjoyable for everyone.The...


  • Milano, Lombardia, Italia Meliá Hotels International A tempo pieno

    Restaurant Operations ManagerMeliá Hotels International is seeking a highly skilled Restaurant Operations Manager to join our team. As a key member of our Food and Beverage department, you will be responsible for ensuring the smooth operation of our restaurants, guaranteeing exceptional customer service, and contributing to the achievement of our business...


  • Milano, Lombardia, Italia Contentsquare A tempo pieno

    Marketing Operations Manager Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust. As a Marketing Operations Manager at Contentsquare, you will play a vital role in the Global Marketing Operations...


  • Milano, Lombardia, Italia Meliá Hotels International A tempo pieno

    Restaurant Operations ManagerMeliá Hotels International is seeking a highly skilled Restaurant Operations Manager to join our team. As a key member of our hotel department, you will be responsible for leading the operation of our restaurant, ensuring seamless service delivery, and maintaining the highest standards of quality and customer satisfaction.Key...


  • Milano, Lombardia, Italia Melia Hotels International A tempo pieno

    Unlock Your Potential with MeliáAt Meliá Hotels International, we're committed to helping you grow and develop your career. As a Restaurant Operations Manager, you'll play a key role in leading and managing our restaurant, room service, and cellar operations.Key Responsibilities:Lead and manage the restaurant, room service, and cellar operations of...


  • Milano, Lombardia, Italia Porsche Consulting GmbH A tempo pieno

    Transform Operations, Drive GrowthPorsche Consulting GmbH has ambitious growth targets. To strengthen our team in Milan, we are looking for an exceptional Senior Operations Transformation Manager.Key ResponsibilitiesLead international interdisciplinary teams at customer sites, focusing on transforming operations and achieving customer competitive...