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Front Office Trainee
2 mesi fa
Job Summary: As a Front Office Trainee at Meliá Hotels International, you will play a vital role in ensuring the smooth operation of our front office department.
Key Responsibilities:
- Provide exceptional customer service to hotel guests, responding promptly and professionally to their needs.
- Process all cash and credit card transactions accurately and efficiently, adhering to established procedures.
- Communicate effectively with colleagues and management to ensure seamless guest experiences.
- Assist with check-in and check-out procedures, ensuring timely and efficient service.
- Respond to guest complaints and concerns in a professional and courteous manner.
- Perform other duties as assigned by management to support the front office team.
Requirements:
- Availability to work various shifts, including mornings, evenings, weekends, and holidays.
- Excellent communication and interpersonal skills, with a strong attitude towards customer service.
- Previous experience in a hospitality or customer service role is an asset.
- Ability to work in a fast-paced environment and adapt to changing situations.
About Meliá Hotels International:
Meliá Hotels International is a global hospitality company that values diversity and inclusion. We are committed to providing our guests with exceptional experiences and our employees with opportunities for growth and development.