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Senior EMEA Customer Success Software Engineer
3 mesi fa
As a key member of the Customer Success Engineering Team at Feedzai, you will engage directly with clients to ensure the flawless installation, configuration, and customization of our innovative software solutions. Your role will involve addressing complex technical challenges and delivering exceptional client experiences.
Your Responsibilities:
In this role, you will:
- Oversee the complete software development lifecycle, enhancing and integrating our core product;
- Create high-quality, testable code;
- Combine various software components into a cohesive system;
- Identify and resolve issues in existing systems;
- Implement and maintain systems in a live environment;
- Adhere to industry best practices and standards;
- Utilize Agile methodologies to consistently deliver superior products;
- Ensure successful deployment of features and product updates;
- Provide second-tier support for active clients;
- Guide and mentor junior software engineers within the team;
Qualifications:
To excel in this position, you should possess:
- A Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience;
- Over 5 years of experience in Java software development or other contemporary programming languages;
- Expertise in SQL or NoSQL databases;
- Strong client engagement skills with a consultative approach;
- A self-motivated attitude with a commitment to problem-solving and client satisfaction;
- Excellent verbal and written communication skills in English;
- Willingness to travel occasionally (up to 5%-10%).
About the Customer Success Team:
The Customer Success Team is dedicated to delivering our products effectively to clients. This encompasses education, configuration, solution development, and risk strategy, enabling clients to overcome their challenges. We collaborate closely with clients to ensure they receive the optimal solution, develop a tailored strategy, and provide ongoing support throughout their journey with us. Our dynamic environment fosters innovation and encourages team members to explore new ideas and reach their full potential.
Benefits:
We offer a comprehensive benefits package designed to promote well-being and work-life balance, including:
- Mental Health and Menstruation Leave Benefits;
- Well-being Allowance;
- Employee Assistance Programs;
- Flexible and Remote Work Options;
- Flexible Work Schedule;
- August 4-Day Work Weeks.
