Customer Service Associate

3 settimane fa


Palermo, Sicilia, Italia Amazon Italia Customer Services Srl A tempo pieno
About the Role:
As a Customer Service Associate at Amazon Italia Customer Services Srl, you will be responsible for handling customer queries and resolving delivery issues in a fast-paced environment. You will work closely with our logistics and delivery partners to ensure that our customers receive their orders on time and in good condition.

Key Responsibilities:
Place outbound calls to customers to resolve delivery issues and answer their queries
Investigate and resolve delivery issues, collaborating with Amazon logistics and delivery partners as needed
Keep daily, weekly, and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programs

A Day in the Life:
You will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You will inform our delivery partners when a customer needs to reschedule a delivery and work to resolve delivery issues promptly to ensure our customers receive a great experience every time.

About the Team:
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.

Preferred Qualifications:
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.

  • Palermo, Sicilia, Italia Engineeringuk A tempo pieno

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate. In this role, you will be responsible for providing exceptional customer service to our customers, ensuring that their delivery experience is smooth and hassle-free.Key ResponsibilitiesInvestigate and resolve...


  • Palermo, Sicilia, Italia Openjobmetis S.p.A. A tempo pieno

    Key Responsibilities:Provide exceptional customer service via phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and professional manner.Work collaboratively with internal teams to ensure seamless customer experiences.Requirements:Excellent communication and problem-solving skills.Ability to work in a fast-paced environment...


  • Palermo, Sicilia, Italia beBee Professionals A tempo pieno 20.000 € - 25.000 €

    Job Title: ReceptionistBeBee Professionals is seeking a friendly and professional Receptionist to create a positive first impression for our clients. As a key member of our team, you will be responsible for welcoming visitors, managing calls and correspondence, and providing assistance with bookings and general inquiries.Responsibilities:Welcome and assist...


  • Palermo, Sicilia, Italia Patrique Mercier Recruitment A tempo pieno

    Calling All Italian Speaking, Fresh Grads and Gap Year ExplorersWe're seeking enthusiastic candidates for customer service roles across exciting industries like social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications.Why Patrique Mercier Recruitment?Trust & Transparency: We're all about...


  • Palermo, Sicilia, Italia Pharmiweb A tempo pieno

    Job Title: Clinical Research Associate II/Senior Clinical Research AssociateJob Summary: We are seeking a highly skilled Clinical Research Associate II/Senior Clinical Research Associate to join our team. As a Clinical Research Associate II/Senior Clinical Research Associate, you will be responsible for performing site qualification, site initiation, interim...


  • Palermo, Sicilia, Italia beBee Professionals A tempo pieno 20.000 € - 30.000 €

    Job Description:beBee Professionals is seeking a Sales Assistant with a passion for customer service and sales to join our team in Palermo, Italy.Responsibilities:Provide exceptional customer service and support to clients in selecting products.Manage cash transactions and handle payment operations.Maintain store order and ensure merchandise is properly...

  • HR Associate Partner

    4 settimane fa


    Palermo, Sicilia, Italia Amazon Italia Transport Srl A tempo pieno

    HR Associate Partner Job DescriptionWe are seeking a highly motivated and detail-oriented HR Associate Partner to join our team at Amazon Italia Transport Srl. As an HR Associate Partner, you will play a vital role in managing all aspects of employee working life, including time and attendance, data analysis, and reporting.Main Responsibilities:Manage Time &...


  • Palermo, Sicilia, Italia Lojacono Commerciale S.P.A. A tempo pieno

    Lojacono Commerciale S.P.A. \"è alla ricerca di un/a Addetto/a Customer Service per inserire nei nostri uffici a Palermo. In questo ruolo, sarà responsabile della gestione dei rapporti con i clienti, dell'assistenza diretta e della risoluzione delle richieste.**Principali Responsabilità**Gestione dei rapporti con i clienti e assistenza diretta via...


  • Palermo, Sicilia, Italia Neo Group A tempo pieno

    We're on the hunt for an exceptional Customer Support Team Lead to join our dynamic Customer Support team at Neo Group.Your key responsibilities: • Lead and develop your team, fostering a culture of excellence and customer satisfaction. • Collaborate with Team Leads to ensure consistency and quality in service delivery. • Implement strategies to...

  • Data Engineer Associate

    4 settimane fa


    Palermo, Sicilia, Italia Elca Information Technology Ltd. A tempo pieno

    Job Summary We are seeking a highly skilled Data Engineer Associate to join our team at Elca Information Technology Ltd. As a Data Engineer Associate, you will be responsible for adhering to our service process and best practices principles, producing efficient and high-quality delivery through continuous learning, and managing tasks according to timelines...


  • Palermo, Sicilia, Italia Veolia A tempo pieno

    Job DescriptionVeolia is seeking a talented Field Service Representative to join our team in Sicily. As a Field Service Representative, you will be responsible for providing on-site technical customer service, ensuring compliance with all aspects of safety, and maintaining a high level of customer satisfaction.Main ResponsibilitiesInstall and service...


  • Palermo, Sicilia, Italia Neo Group A tempo pieno

    Transform the iGaming Scene with UsCome and be part of Neo Group's exciting journey as we shake up the iGaming industry. We're not just expanding, we're transforming the game, mastering profitability with every venture. Our team is driven by amazing people like YOU.Your Role:As a Customer Support Team Lead, you will manage a team of Customer Service...

  • Operatore Customer Care

    3 settimane fa


    Palermo, Sicilia, Italia Humangest S.p.A. A tempo pieno

    Descrizione del LavoroNell'ambito del settore delle telecomunicazioni, Humangest S.p.A. ricerca un professionista per ricoprire il ruolo di Operatore Customer Care presso un importante azienda cliente.Il candidato ideale sarà in grado di gestire le attività di customer care inbound, fornendo supporto ai clienti in merito a orari di apertura, servizi...


  • Palermo, Sicilia, Italia Veolia A tempo pieno

    Job SummaryVeolia is seeking a skilled Field Service Representative to join our team in Sicily. As a Field Service Representative, you will be responsible for providing technical customer service, performing on-site maintenance and repairs, and ensuring compliance with all aspects of safety on the job.Main ResponsibilitiesInstall and service chemical feed...


  • Palermo, Sicilia, Italia Veolia A tempo pieno

    Job DescriptionVeolia is seeking a highly skilled and motivated Field Service Representative to join our team in Sicily. As a Field Service Representative, you will be responsible for providing on-site technical customer service, including chemistry tests, chemical feed and control equipment maintenance, chemical inventory management, technical...


  • Palermo, Sicilia, Italia Patrique Mercier Recruitment A tempo pieno

    Patrique Mercier Recruitment is seeking a highly skilled Italian Customer Support representative to join their team in Greece. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and are willing to relocate to Greece.The ideal candidate will have fluency in Italian and English, both written and...


  • Palermo, Sicilia, Italia Patrique Mercier Recruitment A tempo pieno

    Patrique Mercier Recruitment is seeking a skilled Italian Customer Support Representative to join their team in Greece. This is a fantastic opportunity for a passionate individual to provide exceptional support to Italian-speaking customers while immersing themselves in the beautiful culture and lifestyle Greece has to offer.Key Responsibilities:Deliver...


  • Palermo, Sicilia, Italia Patrique Mercier Recruitment A tempo pieno

    Italian Customer Support Representative Opportunity in GreecePatrique Mercier Recruitment is excited to present an attractive job opportunity for an Italian-speaking customer support specialist to work in Greece. The position comes with a full relocation package, making it an excellent chance for individuals to enhance their career while experiencing the...

  • Data Engineer Associate

    3 settimane fa


    Palermo, Sicilia, Italia Elca Information Technology Ltd. A tempo pieno

    Job DescriptionYour responsibilities include adhering to our service process, best practices, and principles. You will produce efficient and high-quality delivery through continuous learning on the job.Key Responsibilities:Write technical specs and detailed specs for tasksSelf-manage tasks as per timelines and qualityRequirements:Bachelor's degree in...


  • Palermo, Sicilia, Italia Patrique Mercier Recruitment A tempo pieno

    Customer Service Expert Opportunity in GreecePatrique Mercier Recruitment is seeking a highly motivated and detail-oriented individual to join our team as an Italian Speaking Content Moderator. As a key member of our team, you will play a vital role in maintaining the quality of online content and ensuring a positive user experience.Key...