Customer Service Associate
3 settimane fa
As a Customer Service Associate at Amazon Italia Customer Services Srl, you will be responsible for handling customer queries and resolving delivery issues in a fast-paced environment. You will work closely with our logistics and delivery partners to ensure that our customers receive their orders on time and in good condition.
Key Responsibilities:
Place outbound calls to customers to resolve delivery issues and answer their queries
Investigate and resolve delivery issues, collaborating with Amazon logistics and delivery partners as needed
Keep daily, weekly, and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programs
A Day in the Life:
You will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You will inform our delivery partners when a customer needs to reschedule a delivery and work to resolve delivery issues promptly to ensure our customers receive a great experience every time.
About the Team:
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.
Preferred Qualifications:
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.
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