Customer Support Team Lead
2 settimane fa
We're on the hunt for an exceptional Customer Support Team Lead to join our dynamic Customer Support team at Neo Group.
Your key responsibilities:
• Lead and develop your team, fostering a culture of excellence and customer satisfaction.
• Collaborate with Team Leads to ensure consistency and quality in service delivery.
• Implement strategies to drive team and individual performance, achieving top-notch customer service.
• Supervise day-to-day operations, ensuring adherence to company policies and service standards.
• Develop and conduct regular training and development opportunities to enhance team skills and performance.
• Address and resolve team-related issues with professionalism and finesse.
You'll be a strong leader with:
• Proven supervisory experience in customer support.
• Excellent leadership and team management abilities.
• Strong communication skills in English to effectively interact with team members and customers.
• Proficiency in handling escalated customer issues.
• Knowledge of customer service best practices and metrics.
At Neo Group, you'll enjoy:
• An attractive remuneration package with health insurance and a gym membership.
• A flexible international work environment with a diverse team.
• A modern working environment with opportunities for growth and development.
• The chance to work remotely after the initial training period.
• Being part of a vibrant community with over 40 nationalities across 8 global locations.
• The opportunity to redefine the gaming world with us.
Apply now and become part of something truly spectacular at Neo Group.
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