Customer Support Team Lead

2 settimane fa


Palermo, Sicilia, Italia Neo Group A tempo pieno

We're on the hunt for an exceptional Customer Support Team Lead to join our dynamic Customer Support team at Neo Group.

Your key responsibilities:

• Lead and develop your team, fostering a culture of excellence and customer satisfaction.

• Collaborate with Team Leads to ensure consistency and quality in service delivery.

• Implement strategies to drive team and individual performance, achieving top-notch customer service.

• Supervise day-to-day operations, ensuring adherence to company policies and service standards.

• Develop and conduct regular training and development opportunities to enhance team skills and performance.

• Address and resolve team-related issues with professionalism and finesse.

You'll be a strong leader with:

• Proven supervisory experience in customer support.

• Excellent leadership and team management abilities.

• Strong communication skills in English to effectively interact with team members and customers.

• Proficiency in handling escalated customer issues.

• Knowledge of customer service best practices and metrics.

At Neo Group, you'll enjoy:

• An attractive remuneration package with health insurance and a gym membership.

• A flexible international work environment with a diverse team.

• A modern working environment with opportunities for growth and development.

• The chance to work remotely after the initial training period.

• Being part of a vibrant community with over 40 nationalities across 8 global locations.

• The opportunity to redefine the gaming world with us.

Apply now and become part of something truly spectacular at Neo Group.



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