Senior Datacenter Technician

4 settimane fa

Milano, Lombardia, Italia Microsoft A tempo pieno
Job Summary

We are seeking a highly skilled Senior Datacenter Technician to join our team at Microsoft. As a key member of our Cloud Operations & Innovation (CO+I) group, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Responsibilities
  • Apply advanced diagnostic and troubleshooting expertise to quickly identify and resolve complex issues.
  • Decommission hardware for complex changes and/or systems with complex interactions, following standard procedures.
  • Delegate hardware installation, deployment, and/or replacement work to technicians, providing expert guidance and ensuring quality execution.
  • Assist and provide guidance to technicians to complete challenging or complex tasks, and escalate issues as needed.
  • Ensure that technicians are performing post-execution quality checks and verifying compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Verify security compliance for decommissions and process data-bearing devices for destruction.
  • Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
  • Train and mentor technicians through on-the-job training and direct guidance on specific tasks.
  • Attend, conduct, or assist in conducting daily safety briefings, complete required safety training, and provide guidance to technicians to facilitate compliance with safety procedures.
Requirements
  • High school diploma, GED, or equivalent, and basic knowledge of computer hardware and components.
  • English language fluency (minimum intermediate level).
  • Ability to meet Microsoft, customer, and/or government security screening requirements.
Preferred Qualifications
  • Associate degree in computer science or other field, and/or equivalent work experience.
  • Experience supporting IT equipment or related technology.
  • Experience working in a production, mission-critical 24x7x365 data center environment.
  • Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

#COICareers

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