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Italian Customer Service Representative for Imperial Brands

2 mesi fa

Salerno, Campania, Italia Patrique Mercier Recruitment A tempo pieno
Customer Service Representative for Italian Market

Patrique Mercier Recruitment is seeking a skilled Customer Service Representative to join our team in supporting Italian-speaking customers of Imperial Brands. This is an exciting opportunity to utilize your customer service skills while experiencing a new environment.

Key Responsibilities:
  • Provide exceptional customer support and service to Italian-speaking customers
  • Handle customer inquiries and provide accurate responses
  • Resolve customer issues in a timely and effective manner
  • Assist customers with product information and inquiries
  • Process and manage customer orders, returns, and exchanges
  • Maintain accurate records of customer interactions
  • Collaborate with other team members to ensure customer satisfaction
  • Stay up-to-date with product knowledge and company policies
Requirements:
  • Fluency in Italian and English, both written and spoken
  • Previous experience in customer service, preferably in a call center or contact center environment
  • Excellent communication and interpersonal skills
  • Ability to handle customer inquiries and complaints with professionalism
  • Strong problem-solving skills and ability to multitask
  • Detail-oriented, organized, and able to work under pressure
  • Computer literacy and proficiency in using various software applications
  • Willingness to relocate
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)