Franchise Restaurant Operations Leader

3 settimane fa


Bardi, Emilia-Romagna, Italia Marriott International, Inc A tempo pieno

Job Overview

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The Sheraton Lake Como Hotel, a luxury hotel owned and operated by an independent franchisee, Grand Hotel di Como SRL, seeks a highly skilled Restaurant Manager to oversee the daily operations of our 1 Star Michelin restaurant. As a key member of our management team, you will be responsible for driving sales growth, ensuring exceptional customer satisfaction, and fostering a positive work environment.

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About the Role

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We are looking for a seasoned hospitality professional with a passion for delivering outstanding service and exceeding guest expectations. As a Restaurant Manager, you will lead a high-performing team of servers, hosts, and kitchen staff to provide seamless dining experiences. Your expertise will also include menu planning, inventory management, and maintaining the highest standards of food safety and sanitation.

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Responsibilities

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  • \
  • Lead and Develop a High-Performing Team: Recruit, train, and develop a team of dedicated professionals to deliver exceptional service and exceed guest expectations.\
  • Drive Sales Growth: Develop and implement effective sales strategies to increase revenue and drive business growth.\
  • Ensure Exceptional Customer Satisfaction: Foster a culture of excellent customer service, responding promptly to guest concerns and resolving issues in a timely manner.\
  • Maintain a Safe and Healthy Environment: Ensure compliance with all food safety and sanitation regulations, maintaining a clean and hygienic working environment.\
  • Analyze and Improve Performance: Conduct regular performance reviews, identifying areas for improvement and implementing targeted solutions to enhance overall efficiency and productivity.\
  • Serve as a Role Model: Demonstrate Marriott's Service Standards, providing a positive role model for your team and embodying the company's values and culture.\
  • Staying Ahead of Industry Trends: Stay up-to-date on the latest industry trends, technologies, and best practices to continually improve service quality and guest satisfaction.\
  • Partnership and Collaboration: Build strong relationships with internal stakeholders, including chefs, F&B managers, and other departments to ensure seamless communication and effective collaboration.\
  • Candidates Profile\
    • \
    • Education and Experience: High school diploma or GED; 4 year's experience in the food and beverage, culinary, or related professional area.\
    • OR\
    • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 year's experience in the food and beverage, culinary, or related professional area.\
    • Salary Range: $60,000 - $80,000 per year.\
    • Benefits: Competitive salary, comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for career advancement within Marriott International, Inc.\

A note from us: We're a diverse group of hospitality experts dedicated to making every moment shine. If you're passionate about delivering unforgettable guest experiences and have what it takes to succeed in this fast-paced role, we can't wait to hear from you



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