Technical Field Support Specialist

1 settimana fa


Caserta, Campania, Italia Hologic, Inc. A tempo pieno
Job Overview

We are seeking a skilled Technical Field Support Specialist to join our team in Italy. As a Field Service Engineer, you will be responsible for providing top-notch customer experience when repairing and maintaining our medical imaging equipment on customer sites.

This is an exciting opportunity to work with cutting-edge technology and collaborate with our customers to ensure their products are running smoothly. If you have a passion for troubleshooting and finding solutions, we encourage you to apply.

About the Role
  • Carry out maintenance and repair work on Hologic medical imaging products
  • Install instruments at customer sites and provide training on their use and maintenance
  • Liaise with customer IT departments and assist with information systems installations and troubleshooting
  • Routinely complete administrative tasks such as time reports, expense reports, and field service reports
Key Responsibilities

Our ideal candidate will have excellent interpersonal, communication, and customer service skills. They will be able to troubleshoot electrical, electronic, pneumatic, and mechanical systems, and possess effective time management skills.

Requirements
  • Ability to accurately diagnose issues over the phone or on-site
  • Proficient use of Microsoft products (Word, Excel, Outlook)
  • Basic knowledge of network and interfacing
  • Good level of spoken and written English


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