Informatics Systems Specialist

2 settimane fa


Milano, Lombardia, Italia Abbott Laboratories A tempo pieno

Role Summary
As a key member of the Abbott Laboratories team, the Informatics Technical Specialist will be responsible for delivering high-quality services for AlinIQ products. This includes installation, configuration, integration, training, and troubleshooting.

Key Qualifications
• Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines
• 24 years of relevant experience installing, configuring, and/or maintaining diagnostics laboratory informatics applications

Special Skills & Knowledge
• Strong understanding of diagnostics laboratory workflows and related technologies
• Demonstrated understanding of one or more products such as laboratory information systems, middleware, and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
• Hands-on experience implementing, configuring, training, and supporting one or more laboratory information systems mentioned above is highly desirable

Key Competencies
• Excellent verbal and written communication skills with excellent customer-facing capabilities
• Attention to detail and a concern for quality
• Ability to innovate and willing to bring ideas forward, escalate issues and risks in a positive way

Key Accountabilities
• Become a trusted advisor to customers
• Identify customer needs, propose solutions, and resolve problems
• Provide feature/product enhancement input based on customer feedback
• Maintain and assume accountability for a culture of high customer service
• Execute project work plans with a focus on timely completion & risk mitigation
• Track and report on assigned project aspects on a regular basis
• Configure and integrate products to customer specifications; deliver training
• Provide customer support assistance, as needed
• Revise and keep up to date, all project documents and systems of record
• Participate in team and customer meetings effectively



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