Technical Services Manager
3 settimane fa
**About Us**
Thermo Fisher Scientific is a global leader in specialty diagnostics, providing diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders.
**Job Title:** Technical Services Manager - Global Diagnostic Solutions Expert
**Location:** Based in Lombardy, Italy with up to 30% travel to customer sites
**Job Description:** As a Technical Services Manager for our Protein Diagnostics division in Italy, you will be responsible for ensuring timely and effective delivery of technical support, maintenance, upgrade, and repair services for our installed base.
**Key Responsibilities:
- Coordinate the installation planning for our in vitro diagnostics systems in customer labs.
- Build and maintain positive relationships with customers - understanding their needs and addressing these promptly and expertly.
- Support the team, leading efforts to diagnose and troubleshoot technical issues, providing solutions that meet customer requirements.
- Provide support for public tenders and other revenue-generating activities, providing technical expertise.
- Reporting: Prepare and reports on field service activities, proactively monitor and act on key performance metrics.
- Manage local inventory levels of spare parts and consumables.
- Collaborate closely with key partners across the business, including Global Services, Sales and Marketing, Quality Assurance, and Logistics.
**Requirements:** To be successful in this role, you will need:
- A Bachelor's degree in a relevant field (e.g., biomedical engineering, clinical laboratory science).
- Strong technical knowledge of in vitro diagnostics equipment.
- Experience in project management, including planning, scheduling, and resource prioritization is desirable.
- Proven track record of leading field-based service teams.
- Excellent communication and interpersonal skills.
- Strong technical proficiency, problem-solving, and decision-making abilities.
- Fluency in Italian and English - written and verbal.
**What We Offer:
- Competitive remuneration package including an annual bonus.
- A range of employee benefits, including healthcare.
- Opportunities for career growth and development within a forward-thinking organization.
- An exciting company culture that values integrity, intensity, involvement, and innovation.
The estimated salary for this position is €60,000 - €80,000 per annum, depending on experience.
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