Global E-commerce Operations Director
6 giorni fa
We are seeking an E-Operations Excellence Manager to join our team and drive business performance to its full potential by supporting the development of MiuMiu.com.
About the RoleThis position is responsible for overseeing all operational processes related to capturing and fulfilling online orders, from product availability to shipping and returns.
E-Operations Excellence Manager Key Responsibilities:- Develop and implement strategies to increase service levels, including optimization of allocation logic and enhancement/addition of new fulfillment points.
- Ensure efficient and effective operations by overseeing and managing activities related to order management, logistics, and product delivery.
- Analyze key e-commerce performance metrics to identify areas for improvement and implement solutions to optimize processes and increase sales.
- Manage relationships with internal stakeholders and third-party partners to ensure smooth operational flow.
- Minimum 6-8 years of experience in E-commerce, consulting, operations, or logistics, preferably in the fashion industry.
- In-depth knowledge of e-commerce operations processes, including end-to-end order fulfillment, payment, logistics, and returns management.
- Ability to lead and motivate cross-functional teams to drive business results.
- Excellent analytical and problem-solving skills to optimize e-commerce performance metrics.
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