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IT Service Management Specialist
2 mesi fa
MSC Cruises is a leading global cruise company with a strong presence in the international market. As a major player in the industry, we are committed to delivering exceptional experiences to our guests while maintaining a strong focus on innovation and digital transformation.
Job SummaryWe are seeking an experienced IT Service Management Specialist to join our team in Naples, Italy. As a key member of our IT department, you will play a critical role in supporting our digital transformation efforts and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities- Incident Management: Lead incident management efforts, resolving IT problems promptly and effectively communicating with stakeholders to ensure minimal downtime and impact on ship operations.
- Problem Management: Act as the focal point for all communication related to incidents, both internally and externally, keeping all stakeholders informed about the status and resolution.
- Proactive Monitoring: Proactively monitor critical services to ensure uninterrupted operation, implementing new strategies and tools for effective monitoring to identify and address potential issues.
- Reporting and Analysis: Provide regular reports on IT operations and incidents to various IT units, analyzing data to identify trends and areas for improvement.
- Support and Collaboration: Extend support to ships during weekends and night hours to address any IT-related issues promptly, collaborating with cross-functional teams to ensure seamless operations.
- Process Improvement: Identify opportunities for enhancing IT services and processes, driving continuous improvement initiatives to optimize efficiency, reliability, and performance in maritime IT operations.
- Education: Bachelor's degree or diploma in computer science, computer engineering, or a related field.
- Experience: 3-5 years of experience in service IT infrastructure and service management, with a specific mention of expertise in cruising, which is considered a plus.
- Skills: Thorough knowledge of networking principles, operating systems, virtualization, and cloud services. Knowledge of microservices architecture, database administration, or monitoring tools will be considered a strong plus.
- Certifications: Proven experience in Incident Management, ITIL, or other relevant frameworks.
- Language: Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills to effectively convey observability insights and recommendations to cross-functional teams.
- Availability: Availability to work during weekends and nights under rotation, as well as travel (20% of the time).