Shop Operations Manager for Retail Excellence

7 ore fa


Genoa, Liguria, Italia Costa Crociere S.p.A. A tempo pieno
Job Summary

We are seeking a skilled Shop Operations Manager to drive retail sales goals and lead day-to-day operations on board Costa Crociere S.p.A.

About the Role

This is a unique opportunity to serve as a role model, consistently achieving retail sales targets while leading a team of retail attendants, specialists, and supervisors in fast-paced environments. You will be responsible for maintaining an environment of positive employee relations, inspiring teams to achieve results, and taking care of their professional development.

Main Responsibilities
  1. Maintain an environment of positive employee relations, inspire teams to achieve results, and take care of their professional development;
  2. Plan, execute, and deliver the Shops operation cycle onboard;
  3. Gather information and compile reports, employing a data-driven approach to make decisions aligned with directives from the Corporate Shop Operations Director;
  4. Oversee high-volume shop operations, aiming to provide excellent experiences to guests and uphold company standards consistently;
  5. Maintain excellent marketing and visual merchandising standards;
  6. Supervise all Shops outlets organization, suggesting improvements according to company guidelines and product branding;
  7. Maximize opening hours while complying with international customs regulations and onboard activities;
  8. Manage and develop a team of retail attendants, specialists, and supervisors in the sales department onboard.
Requirements
  1. You have a B2 spoken level of English, knowledge of other languages is a plus;
  2. You possess good communication skills, and you are a curious, organized, and determined person with experience in people management;
  3. You have at least 5-year experience in retail as Shop Manager or Area Manager in fast-paced environments;
  4. You live our company's culture and values, leading by example and promoting collaboration within the team.
About Us

Costa Crociere S.p.A. is a global community where everyone belongs. We value diversity and inclusion, providing a melting pot of different backgrounds, experiences, ages, and cultures. Join us, let's set sail on an unforgettable journey together.

The estimated salary for this position is approximately $60,000 - $80,000 per year, depending on location and experience.


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