Head of IT Operations Control

2 settimane fa


Genoa, Liguria, Italia Carnival Corporation and plc A tempo pieno
Job Title: Head of IT Operations Control

Carnival Corporation and plc is seeking a highly skilled and experienced professional to fill the role of Head of IT Operations Control. This position will be responsible for overseeing and improving IT operations internal processes to stabilize, secure, and optimize performance of our applications and infrastructure systems.

Key Responsibilities:

  • Manage the team and suppliers responsible for overseeing and improving IT operations internal processes.
  • Improve event management process and monitoring tools, and work with the IT infrastructure delivery team and suppliers to meet business demands.
  • Streamline IT operations management processes to minimize delays while maintaining control and oversight, monitoring performance through SLA and KPI.
  • Ensure that operations processes align with the organization's strategic goals and support its overall business objectives.

Requirements:

  • Previous experience as IT Service Manager in large companies and multinational context.
  • Degree in Computer Engineering or scientific disciplines, or comparable experience.
  • Proven management experience of complex IT systems while respecting constraints.
  • Familiarity with key service management technology solutions and ITIL processes.
  • Ability to work with inter-functional stakeholders and focus on customers' perspective.
  • Fluent communication in English.

Why Carnival Corporation and plc?

We are a global cruise company that values innovation and diversity. As a member of our team, you will have the opportunity to work with a talented group of professionals and contribute to the success of our organization. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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