IT Operations Control Strategist
4 giorni fa
Carnival Corporation and plc is seeking an experienced IT professional to join our team as Head of IT Operations Control. As a key member of our IT Operations department, you will be responsible for overseeing the internal processes that ensure the stability, security, and performance of our applications and infrastructure systems.
Key responsibilities include managing a team and suppliers to improve event management processes, monitoring tools, and capacity planning to meet business demands. You will also be responsible for streamlining IT operations management processes to minimize delays while maintaining control and oversight, monitoring performance through SLAs and KPIs.
Requirements:
- At least 5 years of experience as an IT Service Manager in a large company or multinational context.
- A degree in Computer Engineering or a scientific discipline, or comparable experience.
- Proven management experience of complex IT systems, including infrastructures, networks, databases, and applications in cloud and on-premise environments.
- Familiarity with key service management technology solutions, such as ServiceNow and Remedy, as well as ITIL processes and monitoring tools.
- Ability to work with inter-functional stakeholders and focus on customer perspectives.
- Fluency in English and a sense of responsibility, a structured and analytical way of working, and strong communication skills.
About the Role:
This is an exciting opportunity to join a global company with a diverse community of over 20,000 professionals from 70 different countries and cultures. As Head of IT Operations Control, you will be located at our Genoa offices, where our strategies come to life, and our ships set sail. You will also have the flexibility to work remotely, adding an extra layer of freedom to your experience.
Culture and Diversity:
Costa Crociere is a global community where everyone belongs. We are an extraordinary melting pot of different backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. All of us are valued and respected for who we are. We are looking for individuals who embody the spirit of innovation and are passionate about shaping the future of technology in the cruise industry.
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