Head of IT Operations Control

1 mese fa

Genoa, Liguria, Italia Carnival Corporation and plc A tempo pieno
Job Title: Head of IT Operations Control

Costa Crociere is seeking a highly skilled and experienced IT professional to join our shore-based team as Head of IT Operations Control.

This is an exciting opportunity to lead our IT Operations team and play a key role in shaping the future of technology at Costa Crociere.

About the Role

As Head of IT Operations Control, you will be responsible for managing the IT Operations team and suppliers to oversee and improve internal processes, ensuring the stability, security, and optimization of our applications and infrastructure systems.

You will work closely with the IT Infrastructure delivery team and suppliers to meet business demands, improve event management processes, and monitor performance through SLA and KPI.

Key Responsibilities:

  • Manage the IT Operations team and suppliers to ensure the stability, security, and optimization of our applications and infrastructure systems.
  • Improve event management processes and monitoring tools to meet business demands.
  • Streamline IT Operations management processes to minimize delays while maintaining control and oversight.
  • Ensure that Operations processes align with the organization's strategic goals and support its overall business objectives.
Requirements

To be successful in this role, you will need:

  • Previous experience or relevant professional experience (at least 5 years) as an IT Service Manager in a large company or multinational context.
  • A degree in Computer Engineering or scientific disciplines, or comparable experience.
  • Proven management experience of complex IT systems (Infrastructures, Networks, Databases, Applications in cloud and on premise) while respecting constraints.
  • Familiarity with key service management technology solutions (e.g., ServiceNow, Remedy) as well as ITIL processes (e.g., incident, problem, change management) and monitoring tools.
  • Ability to work with inter-functional stakeholders and focus on customer perspective.
  • As a global citizen, you will need to communicate fluently in English.
  • Sense of responsibility, a structured and analytical way of working, as well as the ability to work in a team and strong communication skills.
About Costa Crociere

Costa Crociere is a global company with a diverse community of over 20,000 professionals from 70 different countries and cultures.

We take pride in our open communication, positivity, and support, fostering an environment built on trust and transparency, where everyone's voice is heard.

Join us and be part of a dynamic and innovative team that is shaping the future of technology in the cruise industry.

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