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Head of IT Operations Control

1 mese fa

Genoa, Liguria, Italia Carnival Corporation and plc A tempo pieno
Job Title: Head of IT Operations Control

Costa Crociere is seeking a tech-savvy professional to join our shore-based teams in Technology roles.

As Head of IT Operations Control, you will be responsible for managing the team and suppliers responsible for overseeing and improving IT Operations internal processes.

You will work closely with the IT Infrastructure delivery team and suppliers to ensure the stability, security, and optimization of our Applications and Infrastructure systems.

Key responsibilities include:

  • Managing the team and suppliers responsible for IT Operations internal processes
  • Improving event management process and monitoring tools
  • Streamlining IT Operations management processes to minimize delays
  • Ensuring Operations processes align with the organization's strategic goals

Requirements:

  • Previous experience as IT Service Manager in large companies and multinational context
  • Proven management experience of complex IT systems
  • Familiarity with key service management technology solutions and ITIL processes
  • Ability to work with inter-functional stakeholders and focus on customer perspective

Costa Crociere is a global company with a diverse community of over 20,000 professionals from 70 different countries and cultures.

We foster an environment built on trust and transparency, where everyone's voice is heard.

Join us and be part of our global family.