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Cloud Operations Specialist
2 mesi fa
Cloud SysOps Engineer (AWS|Azure, CCH Tagetik)
Key Responsibilities of the Cloud SysOps Engineer:
As a vital member of our Cloud Operations team, you will engage with a diverse array of technologies, development teams, tools, and processes. Your role will involve collaborating with colleagues to manage and enhance our Cloud infrastructure, addressing system and performance challenges, and proactively monitoring our production environment. You will work closely with developers to organize development and production environments, manage environment variables, and refine design decisions.
Our core Cloud engineering department operates with a strong Agile philosophy, emphasizing teamwork, self-organization, and proactive engagement. We believe that the best solutions arise from collective intelligence and collaborative decision-making.
- Collaborate with the team to develop, maintain, enhance, and extend our Cloud infrastructure.
- Diagnose, troubleshoot, and resolve Cloud service issues in partnership with Customer Support, development teams, and Product Management.
- Identify patterns of issues and potential root causes, advocating for thorough investigations and holistic solutions.
- Assist in managing emergency plans for cloud services, including backup and restore systems.
- Contribute to disaster recovery solutions tailored to stakeholder requirements.
- Support the enhancement of our organization's security posture and maturity.
- Automate and optimize application availability, scalability, performance monitoring, and alerting.
- Analyze operational activities and technology debt scenarios that could benefit from innovative ideas or automation.
- Foster continuous improvement within the team, ensuring evolution in our processes and methodologies.
- Ensure process repeatability, document changes to infrastructure, and assist customers during deployment and downtime activities.
What You Will Bring to CCH Tagetik, part of Wolters Kluwer:
A strong desire to learn and collaborate effectively in a highly interactive environment. Excellent interpersonal and communication skills with the ability to cultivate positive working relationships.
- Bachelor of Science degree in Computer Science or a related field.
- Proficiency with AWS or Azure platforms.
- Familiarity with Linux operating systems, shell scripting, and networking.
- Experience with relational and NoSQL databases.
- Background in maintaining and monitoring backup systems.
- Strong communication and collaboration skills, with experience in customer management.
- Fluency in Italian and a good command of English.
- Experience with ticketing systems (e.g., Jira or Salesforce).
Preferred Qualifications:
- Knowledge of virtualization and orchestration technologies such as Docker and Kubernetes.
- Familiarity with configuration management tools (e.g., Chef) and cloud automation (e.g., Terraform).
- Proficiency in programming languages (e.g., Python, Ruby).
- Understanding of CI/CD practices.
- AWS or Azure certifications.
What We Offer at CCH Tagetik, part of Wolters Kluwer:
- A modern workspace in a historic setting that encourages teamwork and collaboration.
- Access to English language classes and a variety of E-learning platforms, including Pluralsight, LinkedIn Learning, and Udemy.
- Opportunities for certification paths in cloud technologies, DevOps, Scrum, and more.
- Personalized development plans to guide your career trajectory, along with annual performance and salary reviews.
- Engaging community and team-building events, including global coding competitions and networking opportunities.
