Luxury Supply Chain Coordinator

3 settimane fa


Milano, Lombardia, Italia Farfetch A tempo pieno
Customer Operations Representative Job Description

New Guards Group, part of the FARFETCH Group, is seeking a Customer Operations Representative to join our team. As a key player in our operations, you will be responsible for managing pre-season and in-season order book management and execution for assigned key or field accounts.

Key Responsibilities:

  • Drive order book quality through timely order book reconciliation processes at the time of order entry.
  • Ensure seasonal execution excellence by partnering with the sales team to proactively manage holds, cancellations, returns, launches, etc.
  • Execute shipping and provide visibility to customers on shipping status.
  • Deliver superior customer service, ensuring a smooth flow of goods and accurate information.
  • Collaborate with commercial, planning, and buying teams to maximize product availability and supply chain efficiency.
  • Analyze internal processes, order book patterns, and shipping performance to identify areas for process improvement.

About You:

  • You have at least 2 years of experience in Customer Operations/Supply Chain, preferably in international consumer goods companies.
  • You possess strong analytical and problem-solving skills, with experience in BI/reporting and/or data visualization tools.
  • You are fluent in French and have strong English communication skills.
  • You enjoy working in a multi-cultural environment and fostering diversity and inclusion.

What We Offer:

  • A competitive salary package (approximately €60,000 - €80,000 per year) commensurate with your experience.
  • Lunch tickets and discounts on all NGG brands and partners.
  • The opportunity to work in a dynamic and innovative company, shaping the future of luxury retail.

EQUAL OPPORTUNITIES STATEMENT:

New Guards Group is an equal opportunities employer, committed to treating all applicants fairly and without discrimination. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships, and communities.



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