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Customer Operations Liaison

1 mese fa

Roma, Lazio, Italia Walliance A tempo pieno

Walliance is a leading investment company in Italy, recognized for its innovative approach to real estate and renewable energy investments.

As an Operations and Customer Service Specialist, you will play a crucial role in ensuring seamless interactions between our company and clients.

Key Responsibilities:

  • Manage client inquiries through various channels.
  • Execute back-office operations related to client investments.
  • Provide technical support to users of our platform.
  • Collaborate with the development team to enhance platform functionality.
  • Optimize internal operational processes.
  • Maintain accurate records of customer interactions.
  • Analyze customer data to identify trends.
  • Work closely with sales and marketing teams to align operational strategies with business goals.

Requirements:

  • Exceptional communication and customer service skills.
  • Strong analytical thinking and problem-solving abilities.
  • Proficiency in CRM systems and operations management tools.
  • Knowledge of the Italian and European real estate market is preferred.

Benefits:

  • Competitive salary.
  • High-quality equipment.
  • Dedicated budget for training and professional development.
  • Flexible remote working options.
  • Opportunities to work from various Walliance offices and attend international conferences.

We are seeking a highly skilled and motivated individual to join our team and contribute to the success of Walliance.