Customer Service Trainee

3 settimane fa

San Lazzaro, Emilia-Romagna, Italia Gruppo Montenegro S.R.L. A tempo pieno
Join Our Team as a Customer Service Trainee

Gruppo Montenegro S.R.L. is an international company with a strong presence in the spirits and food industry. We are committed to excellence, respect for tradition, and attention to product quality and sustainability.

We are looking for a highly motivated and detail-oriented individual to support our order process and collaborate with internal departments and customers.

Main Responsibilities
  • Manage sales orders, prices, discount conditions, and customer records in our ERP system;
  • Provide orders to the warehouse and logistics within the daily cutoff;
  • Handle the administrative processing of returned goods;
  • Ensure invoices are accurate and match the conditions of the original orders;
  • Support and monitor the order process from entry to delivery;
  • Coordinate all activities to verify and record debit notes or issue credit notes;
  • Deal directly with customers and the sales force by telephone or email to manage customer inquiries (delivery dates, questions on invoices, price discounts, return policy for damaged goods, etc.).
Requirements
  • Good interpersonal skills;
  • Good problem-solving skills and the ability to prioritize;
  • Detail-oriented skills;
  • Customer-oriented;
  • Knowledge of accounting (e.g., invoices, payment methods, credit notes, debits, statements);
  • SAP (preferably);
  • Intermediate English;
  • Proficient in Microsoft Office;
What We Offer
  • Monthly expense reimbursement and free access to our company cafeteria;
  • Welcome package and laptop;
  • An innovative workplace where your ideas and opinions matter;

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