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Digital Practice Director

2 mesi fa

Roma, Lazio, Italia Dentsu A tempo pieno
Job Description

As a Digital Practice Director at Dentsu, you will lead and oversee shared service delivery operations organization providing quality media operations to support our Media and Performance brands. Your primary focus will be on delivering excellence in client service through proactive engagement and maintaining relationships with the Media Practice lead.

Key Responsibilities:
  • Lead teams focused on media delivery activities required to deliver excellence in client delivery service, building and developing high-performing teams focused on media delivery and supplier operations processes.
  • Deliver operational activities and drive excellence in customer service through accurate and consistent media delivery.
  • Drive a culture of operational excellence in all processes and activities, leading the service team in running root cause analysis and problem-solving sessions to improve day-to-day work and support in resolving issues with the broader business.
  • Identify and implement operational best practices locally in coordination with Head of Media Operations.
Requirements:
  • At least 5 years of work experience in IM/Media agencies with IM/PR and social project management, preferably with an international experience.
  • Team-working attitude, experience in junior resources management, and autonomy in team training and inspiration initiatives.
  • A strong passion and proven experience in digital marketing, creativity, and social project/integrated campaigns.
  • Experience in collaborating with strategy and media areas, with a media-oriented approach preferred.
  • Understanding of marketing and social media trends, experience in social platforms, internal analysis tools, online monitoring and measurement tools.
  • Italian mother language, fluent English, spoken and written.
  • Motivation and ambition to drive projects towards the highest quality standards.
  • An excellent knowledge of the Italian talents' ecosystem, agencies, and partners.
  • Proactive and collaborative attitude.
About Dentsu

Dentsu is a creative network delivering ideas at the intersection of brand, culture, and commerce. We espouse humility alongside practical flexible problem-solving. As a member of our team, you will partner with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture, and change behavior.