Enterprise Transformation Strategist
7 giorni fa
Company Overview
Servicenow, a global market leader in AI-enhanced technology, has been transforming how organizations work since its inception in 2004. With over 8,100 customers, including 85% of the Fortune 500, Servicenow's intelligent cloud-based platform connects people, systems, and processes to empower businesses to find smarter, faster, and better ways to work.
Job Description
The Customer Success Executive plays a crucial role in driving Servicenow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of Servicenow across their business transformation initiatives.
Key Responsibilities
- Drive post-sales success by owning and leading the customer's post-sales transformation, aligning Servicenow's offerings to customer goals, and bringing relevant industry thought-leadership to the table.
- Foster strong relationships with C-Level executives to deliver on business outcomes.
- Collaborate strategically with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and Servicenow.
- Mitigate risks and drive value by proactively identifying potential risks to success and working with the customer and internal teams to develop strategies to overcome them.
- Focus on key performance indicators (KPIs) such as adoption, technical health, renewals, customer satisfaction, and expansion.
Qualifications
- A minimum of 15 years of experience in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations.
- Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
- Proven track record in building and leading high-performing Customer Success or Consulting teams.
- Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
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