Human Resources Coordinator

1 mese fa

Cagliari, Sardegna, Italia Amazon A tempo pieno

About the Role

At Amazon, we are committed to building a workplace that fosters innovation and customer-centricity. Our Human Resources teams play a vital role in supporting associates and managers to focus on people through engagement, technology, and innovation.

The Human Resources Assistant role in our People Experience and Technology (PXT) team can provide you with the fundamentals of HR at Amazon and help you become well-versed in the processes and policies that help us deliver on our promises to our associates and customers.

Key Responsibilities

  • Provide friendly and welcoming HR support to our Customer Service associates regarding a broad range of benefits, policy, and payroll topics, while maintaining an appropriate level of confidentiality.
  • Respond accurately and professionally to questions and concerns from associates through multiple channels in a timely manner.
  • Escalate when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues.
  • Enter and review associate data within HRIS and payroll systems timely and accurately.
  • Provide subject matter expertise to associates and leadership on people practices, systems, and resources.
  • Compile, assess, and use data regarding critical business metrics such as attendance, attrition, engagement, labor fill, etc.
  • Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools.
  • Plan, coordinate, and implement associate activities that create an inclusive environment.
  • Assist managers in responding to associate questions regarding time/attendance, pay, benefits, policies, accommodations, LOA.

Requirements

  • Relevant experience in HR, Employee Relations, or Payroll.
  • Advanced proficiency in both written and verbal English.
  • Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
  • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
  • 1+ years of exposure to Human Resources functions.
  • Ability to maintain strict confidentiality regarding payroll, benefits, and associate issues.
  • Intermediate skills in Microsoft Excel including the ability to use the following functions: pivot tables, vlookups, and basic formulas.
  • Human Resources or Customer Service training and experience including outstanding interpersonal skills, ability to display patience and helpfulness at all times.
  • An Associate's degree from an accredited college.
  • Ability to handle and prioritize multiple projects and deadlines.

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