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On Site Customer Support Manager

1 mese fa

Montà, Italia Ge Aviation A tempo pieno

Job Summary: We are seeking a highly skilled On Site Customer Support Manager to join our team in Kuwait. As a key member of our Military Product Management & Customer Support Organization, you will be responsible for managing and overseeing the maintenance activities performed by the Avio Aero deployed team located within the Kuwait propulsion facility at the Main Operating Base (MOB).

Key Responsibilities:

  • Manage the on-site team at all levels, focusing on its growth and development.
  • Oversee and manage the maintenance activities performed by the Avio Aero on-site team.
  • Ensure compliance to relevant airworthiness regulation specifications (Technical Airworthiness Authority).
  • Supervise and ensure EHS compliance of the Kuwait propulsion facility and raise any maintenance requirements.
  • Manage all required documentation related to the deployment of the team.
  • Issue and control all relevant documentation within local Operations.
  • Support and integrate the Engine Field Service activities as necessary.
  • Act as Certifying Staff as necessary.

Requirements:

  • Bachelor's degree in Aerospace / Mechanical Engineering or a high school diploma with previous solid experience in maintenance activities on aircraft propulsion systems.
  • Good knowledge of military propulsion systems, aerospace service, and Customer operational needs.
  • Capable of Technical Reporting.
  • Good knowledge of Health and Safety regulations and working around aircraft.
  • Good knowledge of contract commitments and implications on KPI's.
  • Basic knowledge of availability service and balance with inventory and cost.
  • Excellent communication and persuasion skills at all levels.
  • Strong ability to influence others and lead small teams.
  • Good knowledge of airworthiness / flight safety regulations and compliance.
  • Basic understanding of Fleet Management, modelling, forecasting, and reporting.
  • Excellent problem-solving skills.
  • Fluent written and spoken Italian and English.
  • Work Visa, in accordance with local regulation, is required.
  • Eligible for NATO Security Clearance.

What We Offer:

  • Smart working and work-life balance: Avio Aero promotes remote work and encourages a good, healthy, and satisfying work-life balance.
  • Total Rewards: As a new joiner to Avio Aero, we offer a welcome benefit plan, including performance-related bonuses, flexible benefits, GE share plan, life and injury insurance, private medical cover, employee assistant program, employee special awards, local special agreements, and discounts.