Customer Success Manager Italy

2 settimane fa


Roma, Lazio, Italia Trellix A tempo pieno

About the Role:

  • You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for success.
  • You will oversee all post-sales activity to create recognizable benefits for your customer.
  • You will manage the renewal ecosystem (distributor, Partner and Customer) together with the rest of the customer-facing team at Trellix.
  • You will ensure on-time renewals across your book of business.
  • Anticipate and monitor at-risk accounts and ensure concerns are managed.
  • You will ensure smooth client experience as they work with several Trellix roles.
  • You will be the customer's voice and provide feedback to our teams on how we can better serve our customers.
  • Identify risks to the customer achieving their goals and work with the account team to build a risk mitigation plan.

About You:

  • Your background includes 5+ years of Customer Success Manager experience.
  • You have a strong desire for action and willingness to jump in and role-up your sleeves.
  • You have an enthusiastic and dedicated approach to connect directly with customers with an understanding of their needs and ensuring they understand and realize the full value of our products.
  • You have experience working with a high volume of customers.
  • You excel in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction.
  • You can build valuable and outcome-based relationships with a diverse customer account base.
  • You are enthusiastic and creative with the ability to inspire and encourage others, in relationships with customers and peers.
  • You have experience from a similar role aligned to Italian customers.
  • You speak Italian & English fluently

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.



  • Roma, Lazio, Italia Trellix A tempo pieno

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team in Italy. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers in the Italian market.Key Responsibilities:Develop a trusted adviser relationship with customer partners and executive...


  • Roma, Lazio, Italia Cambridge Mobile Telematics A tempo pieno

    About the RoleCambridge Mobile Telematics is the world's largest telematics service provider, and we're looking for a skilled Senior Customer Success Manager to join our team in Italy.The Customer Success group is the key liaison for our clients throughout their partnership with CMT, working closely with Sales Executives to drive growth and satisfaction...


  • Roma, Lazio, Italia Trellix A tempo pieno

    About the Role:You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment, and measurements for success.You will oversee all post-sales activity to create recognizable benefits for your customer.You will manage the renewal ecosystem (distributor, Partner, and...


  • Roma, Lazio, Italia Trellix A tempo pieno

    About the Role:You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for success.Oversee all post-sales activity to create recognizable benefits for your customer.Manage the renewal ecosystem (distributor, Partner and Customer) together with...


  • Roma, Lazio, Italia Trellix A tempo pieno

    About the Role:You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for success.You will oversee all post-sales activity to create recognizable benefits for your customer.You will manage the renewal ecosystem (distributor, Partner and...

  • Customer Success Manager

    2 settimane fa


    Roma, Lazio, Italia Genesys A tempo pieno

    Customer Success Manager Role OverviewAt Genesys, we're seeking a skilled Customer Success Manager to establish long-term relationships with our customers. As a key member of our team, you'll be responsible for advising and equipping customers to achieve their customer experience (CX) vision.Key Responsibilities:Manage a portfolio of customers, serving as...

  • Customer Success Manager

    3 settimane fa


    Roma, Lazio, Italia Castle Tech GmbH A tempo pieno

    Customer Success Manager - Italian Market ExpertWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Italy. As a key member of our customer success team, you will be responsible for onboarding and developing strategically important customers in the Italian market.Your key responsibilities will include:Onboarding key...

  • Customer Success Manager

    2 settimane fa


    Roma, Lazio, Italia Experian A tempo pieno

    The Customer Success Manager plays a crucial role in ensuring that customers achieve their desired outcomes while using a company's products or services. The Customer Success Manager manages customer onboarding, acts as a spokesperson for our organization, assists the customer, organizes and guides periodically the services review to the Clients, proposes...

  • Customer Success Manager

    2 settimane fa


    Roma, Lazio, Italia Panoptyc A tempo pieno

    About PanoptycPanoptyc is a pioneering company that leverages AI and manual review to detect theft at over 15,000 markets in the US. We serve a diverse range of clients, from Fortune 500 companies to small and medium-sized businesses. Our fully remote team has experienced rapid growth, and we're now looking to expand our team with top talent from around the...

  • Customer Success Manager

    3 settimane fa


    Roma, Lazio, Italia Datadog A tempo pieno

    Customer Success ManagerAt Datadog, we're seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for driving new product attachment and building strong relationships with our existing customer base.Key Responsibilities:Partner with the sales team to ensure a...

  • Customer Success Manager

    2 settimane fa


    Roma, Lazio, Italia Castle Tech Gmbh A tempo pieno

    Customer Success Manager - Italian Market ExpertWe are seeking a highly skilled Customer Success Manager to join our team in Italy. As a key member of our sales team, you will be responsible for onboarding and developing strategically important customers in the Italian market.Your Key Responsibilities:Onboard key customers from Italy, including training them...

  • Customer Success Manager

    2 settimane fa


    Roma, Lazio, Italia Experian A tempo pieno

    The Customer Success Manager plays a pivotal role in ensuring customers achieve their desired outcomes while utilizing our products or services.This role involves managing customer onboarding, acting as a spokesperson for our organization, assisting the customer, organizing and guiding periodic service reviews, proposing new services for cross-selling,...

  • Customer Success Manager

    3 settimane fa


    Roma, Lazio, Italia Translated Srl A tempo pieno

    About TranslatedWe are a leading company in AI-enabled translation services, dedicated to breaking language barriers and empowering global communication. Our mission is to provide innovative solutions that enable everyone to understand and be understood in their own language.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our...

  • Customer Success Director

    3 settimane fa


    Roma, Lazio, Italia Verizon Communications A tempo pieno

    About the Role:We're seeking a highly skilled Customer Success Director to lead our Italian Customer Success team. As a key member of our Global Customer Success organization, you'll be responsible for driving best-in-class customer experience and achieving business objectives.Key Responsibilities:Consistently drive the Italian Customer Success team towards...


  • Roma, Lazio, Italia Experian Health A tempo pieno

    Customer Success ManagerAt Experian, we're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We're a global tech company that's evolved from a traditional data and analytics provider to a cutting-edge innovator, and we're looking for a talented Customer Success Manager to join our...

  • Customer Success Manager

    2 settimane fa


    Roma, Lazio, Italia Datadog A tempo pieno

    As a Customer Success Manager at Datadog, you will drive new product attachment and foster strong relationships with our existing customer base through onboarding, up-selling, and cross-selling. You will advocate for the customer internally and focus on delivering a positive customer experience. Interactions are rooted in relationship-management, first and...


  • Roma, Lazio, Italia Experian A tempo pieno

    Job Title: Customer Success ManagerAt Experian, we're committed to helping our customers achieve their goals. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our products and services.Key Responsibilities:Customer Onboarding: Guide new customers through the setup process and ensure they understand how...


  • Roma, Lazio, Italia Translated Srl A tempo pieno

    We are seeking a dynamic Customer Success Manager to join our team at Translated Srl. This role is crucial in managing our global customer experience and retention programs to amplify net active users and enhance customer satisfaction.The ideal candidate is passionate about leveraging innovative CRM tactics, adept at problem-solving, spotting improvement...

  • Customer Success Manager

    1 settimana fa


    Roma, Lazio, Italia Iko Media Group A tempo pieno

    We are seeking a highly skilled Customer Success Manager to join our team in Rome. This pivotal role is crucial in ensuring client satisfaction and success with our products and services.As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive.Main Responsibilities:Cultivate strong...


  • Roma, Lazio, Italia Baxter A tempo pieno

    Vantive: A New Company Built On Our LegacyBaxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care...