Senior Customer Success Manager, Italy

4 settimane fa


Roma, Lazio, Italia Cambridge Mobile Telematics A tempo pieno
About the Role

Cambridge Mobile Telematics is the world's largest telematics service provider, and we're looking for a skilled Senior Customer Success Manager to join our team in Italy.

The Customer Success group is the key liaison for our clients throughout their partnership with CMT, working closely with Sales Executives to drive growth and satisfaction among named accounts.

As a Senior Customer Success Manager, you will serve as the main point of contact for partners during the implementation phase, from contract execution to go-live, and ensure ongoing success post-release.

You will be responsible for conveying customer feedback internally to influence prioritization and resource allocation, and work collaboratively with other teams to drive success.

This is a great opportunity to make a real impact at a leading company in the telematics industry, and to work with a talented team of professionals who are passionate about making roads safer.

Key Responsibilities
  • Partner with Customer Solutions and Sales to deliver and manage partner programs on time and within budget
  • Act as the primary point of contact for internal and external account communications
  • Liaise between clients and CMT's engineering, QA, and product teams
  • Conduct complex work aligned to organizational objectives with wide latitude for independent judgment
  • Provide assistance and guidance to other peers
  • Be the first level of triage between partner feature/enhancement requests and internal Engineering and Product groups
  • Define business requirements and communicate with other groups within CMT
  • Risk mitigation for internal and external stakeholders
  • Responsible for the sustainment and growth of the partner's program base
  • Partner with Sales to increase partner engagement
Requirements
  • Bachelor's degree or equivalent years of experience and/or certification
  • 4+ years of relevant working experience
  • Proven track record of working with customers in Italy
  • Fluency in Italian and English
  • Proven track record of driving sophisticated programs
  • Demonstrated success working across teams
  • Tight-knit collaboration, planning, influencing, prioritization, and time management skills


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