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Anti-Fraud Specialist

2 mesi fa

Milano, Lombardia, Italia Awin A tempo pieno
Job Description

Job Title: Anti-Fraud Specialist

Job Summary:

Awin is seeking a highly skilled Anti-Fraud Specialist to join our team. As a key member of our fraud prevention team, you will be responsible for driving and executing the development and implementation of robust anti-fraud procedures to prevent, detect, and respond to fraudulent activity that threatens our organization, our platform customers, third-party partners, and employees.

Key Responsibilities:

  • Review new publisher registrations and communications to ensure compliance and authenticity.
  • Conduct regular audits during the publisher lifecycle to identify and address any anomalies.
  • Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analyzing any irregularities.
  • Develop and implement comprehensive fraud detection and prevention measures and tools.
  • Maintain detailed records of fraud management activities and sanctions, and effectively communicate findings to relevant stakeholders.
  • Carry out extensive investigations of publisher activities and documentation for decision making.
  • Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
  • Actively provide advice and training to both internal and external partners on fraud prevention, detection, and resolution strategies.

Requirements:

  • At least 2 years' experience in customer service and/or fraud investigations is mandatory.
  • Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms and e-commerce environments.
  • Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
  • Possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges.
  • Capable of managing multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness.
  • Shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work.
  • Maintains a positive outlook with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale.
  • Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI.
  • A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential.
  • Initial experience with, and a keen interest in, managing and developing AI/ML/LLM systems for anomaly detection.
  • A working knowledge of SimilarWeb, Tableau, and Asana is highly favourable, indicating the ability to handle complex data analysis and visualization tasks effectively.
  • Must be fluent in English. Knowledge of German is an advantageous plus.

What We Offer:

  • Flexi-Week and Work-Life Balance: We prioritize your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.
  • Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
  • Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.