Technical Support Professional

1 settimana fa


Brindisi, Puglia, Italia Trigyn Technologies A tempo pieno

Job Title: ICT Systems Integration Support

Job Summary:

Trigyn Technologies is seeking a highly skilled ICT Systems Integration Support professional to join our team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our client's ICT systems.

Key Responsibilities:

  • Review and authorize changes to ICT systems in accordance with established delegation of authority.
  • Analyze reported application problems and provide timely resolutions.
  • Document, categorize, prioritize, and log all issues on a tracking tool.
  • Collaborate with development teams to identify root causes and implement workarounds.
  • Execute test cases and provide detailed test results.
  • Provide technical assistance to support teams and business users regarding application processes and workflows.
  • Support application implementation activities by providing training and demos to end users.
  • Prepare regular and ad-hoc reports on change and problem management activities and statistics as requested by management.

Requirements:

  • 3 years of verifiable experience in application change management, testing, troubleshooting, and implementation.
  • Ability to learn complex applications and analyze issues.
  • Strong organization, planning, and communication skills.
  • Collaborative mindset with a focus on achieving organizational goals.

About Trigyn Technologies:

Trigyn Technologies is a leading provider of ICT solutions. We are committed to delivering high-quality services to our clients and are seeking a talented individual to join our team.



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