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Service Desk Support Specialist

2 mesi fa

Brindisi, Puglia, Italia Trigyn Technologies A tempo pieno

Job Summary:

We are seeking a highly skilled Service Desk Support Specialist to join our team at Trigyn Technologies. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.

Key Responsibilities:

  • Logging and tracking customer service calls and requests in our CRM system
  • Analyzing and resolving technical issues related to our supported services, following established operational procedures
  • Escalating complex issues to senior technical staff for resolution, identifying and implementing measures to prevent recurrence
  • Assisting in maintaining our technical information database, knowledge base, and workflow procedures
  • Providing training and support for partner-supported applications
  • Producing technical documentation and user manuals as required
  • Providing on-call support and working in shifts as part of our extended service coverage scheme

Requirements:

  • Graduation from secondary school supplemented by training in IT, preferably with a diploma
  • Expert knowledge of English (written and verbal)
  • Good knowledge of at least one of the following: MS SQL Server, SAP ERP, O365 package, basic network troubleshooting, incident and request fulfillment tracking software
  • Excellent telephone manners, good interpersonal skills, and ability to work under pressure with minimal supervision
  • Understanding of Local and Wide Area Network concepts

Desirable Certifications:

  • Knowledge of IPSAS
  • ITIL Certification