Business Process Management Specialist

1 giorno fa


Roma, Lazio, Italia Worldline A tempo pieno
About the Role

We are seeking a highly skilled Business Process Management Specialist to join our team at Worldline.

Job Description

Company Overview: At Worldline, we believe that business processes drive our success. As a Business Process Management Specialist, you will be responsible for reviewing and maintaining our processes and related regulations within the competence of our COO structures.

Responsibilities:

  • Review and maintain processes and procedures within the COO structures
  • Coordinate and monitor activities related to efficiency improvements in processes under the responsibility of the COO structures
  • Design new processes related to new projects or review existing ones
  • Define, put in place, and maintain permanent control plans for all COO structures
  • Support implementation of PSF for COO structures and monitor action plans defined and implemented by involved COO structures
  • Manage identification and mapping of operational risks and define and monitor mitigation actions

Third Parties Monitoring:

  • Support in defining service agreements with suppliers of the COO
  • Define indicators (SLAs and KPIs) for monitoring quality and quantity of services provided by external suppliers
  • Control service levels defined for customers/partners

Signs of Success:

  • Constantly update procedures in line with actual operating processes
  • Identify operational risks in current processes and take action to mitigate them
  • Execute and certify checks provided for in procedure
  • Identify possible efficiency improvements in processes
  • Promptly report non-compliance with service levels by suppliers

Required Skills and Qualifications:

  • Profound experience in process and procedure management
  • Ability to coordinate and supervise activities/projects aimed at operational efficiency
  • Good knowledge of English and Italian language

Estimated Salary: We offer an estimated salary range of $80,000 - $120,000 per year, depending on your level of experience and qualifications.



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