Business Process Management Specialist
1 giorno fa
We are seeking a highly skilled Business Process Management Specialist to join our team at Worldline.
Job DescriptionCompany Overview: At Worldline, we believe that business processes drive our success. As a Business Process Management Specialist, you will be responsible for reviewing and maintaining our processes and related regulations within the competence of our COO structures.
Responsibilities:
- Review and maintain processes and procedures within the COO structures
- Coordinate and monitor activities related to efficiency improvements in processes under the responsibility of the COO structures
- Design new processes related to new projects or review existing ones
- Define, put in place, and maintain permanent control plans for all COO structures
- Support implementation of PSF for COO structures and monitor action plans defined and implemented by involved COO structures
- Manage identification and mapping of operational risks and define and monitor mitigation actions
Third Parties Monitoring:
- Support in defining service agreements with suppliers of the COO
- Define indicators (SLAs and KPIs) for monitoring quality and quantity of services provided by external suppliers
- Control service levels defined for customers/partners
Signs of Success:
- Constantly update procedures in line with actual operating processes
- Identify operational risks in current processes and take action to mitigate them
- Execute and certify checks provided for in procedure
- Identify possible efficiency improvements in processes
- Promptly report non-compliance with service levels by suppliers
Required Skills and Qualifications:
- Profound experience in process and procedure management
- Ability to coordinate and supervise activities/projects aimed at operational efficiency
- Good knowledge of English and Italian language
Estimated Salary: We offer an estimated salary range of $80,000 - $120,000 per year, depending on your level of experience and qualifications.
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