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Operations Coordinator

2 mesi fa

Milano, Lombardia, Italia Tiffany & Co. A tempo pieno

About Tiffany & Co.

Tiffany & Co. is a luxury jeweler and specialty retailer renowned for its exquisite designs, romantic ideals, and iconic Blue Box. With a rich heritage of celebrated artists, historic milestones, and magnificent jewelry, Tiffany & Co. has created a legacy of excellence that inspires its employees every day.

The Tiffany Experience

Tiffany employees are passionate, kind, and professionally committed to delivering exceptional service to every customer. We hold ourselves and our colleagues to high standards, continually educating ourselves about new merchandise collections, cultures, and the evolving luxury market. Our respect and love for the brand create a unique workplace that values excellence in service.

The Role

The Operations Coordinator serves as the lead operations professional, responsible for managing the operational functions of a store, including Administration, Inventory Control, Customer Service, and Shipping/Receiving. This role is critical in elevating the client experience, preparing the ground for sales professionals to excel, and ensuring the store's operational efficiency.

Key Responsibilities

  • Merchandise Management
    • Receive and process merchandise, ensuring accurate inventory levels and optimal client service.
    • Monitor and maintain inventory accuracy, including Carnet merchandise and Travel Collections.
    • Lead and coordinate cycle count and physical inventory preparation, overseeing the yearly physical inventory.
    • Process merchandise requests, follow up on special orders, and manage returns.
  • Post-Sales Client Service
    • Provide exceptional client service for all post-sales services, including repair and engraving orders.
    • Ensure timely completion of repair and engraving orders, entering estimates when necessary.
  • Sales and Client Support
    • Assist on the sales floor as needed, providing the Tiffany Experience.
    • Partner with the sales team to process merchandise orders, following established procedures.
    • Assist with planning and coordinating store events, collaborating with Marketing as needed.
  • Administration
    • Manage store supplies, including sundries, packaging, and hospitality.
    • Track and verify daily inventory reports, ensuring accuracy and completeness.
    • Function as the liaison with facilities and IT, resolving audit issues and managing record retention.
    • Perform daily cashier functions, including accounts payable and cash-related tasks.
    • Act as Security and Health & Safety liaison for the store.
    • Assist in maintaining and implementing operational support systems, such as inventory systems and supplier ordering.

Requirements

  • 3-4 years of prior retail experience in operations, with comprehensive knowledge of merchandising, client service, administration, and shipping.
  • Analytical skills and proficiency in Microsoft Word and Excel.
  • Ability to work retail store hours, including nights, weekends, and holidays.
  • Organized and detail-oriented, with excellent communication and interpersonal skills.
  • Ability to understand and adhere to Tiffany & Co. standards, manage project work, and meet deadlines.
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Italian and English speaking abilities are mandatory, with a third language appreciated.