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Room Attendant

2 mesi fa


Roma, Lazio, Italia Employerland A tempo pieno

Job Title: Room Attendant

Job Summary:

We are seeking a highly skilled and detail-oriented Room Attendant to join our team at Employerland. As a Room Attendant, you will be responsible for ensuring that our guests' rooms are clean, comfortable, and inviting. This is a fantastic opportunity to work in a luxury hotel environment and provide exceptional service to our discerning guests.

Key Responsibilities:

  • Clean and prepare guest rooms to the highest standards, including making beds, dusting, and replenishing amenities.
  • Restock beverages and food items in the mini-bar and ensure that all rooms are fully equipped and ready for guests.
  • Verify that all rooms are in proper condition and report any issues or maintenance needs to the Floor Supervisor.
  • Clean corridors and public areas around guest rooms and maintain the cleanliness of HSK offices, wardrobes, equipment, and pantries.
  • Provide exceptional service to guests, answering their questions and requests in a friendly and caring manner.
  • Support guests with lost and found items and provide assistance with other tasks as needed.
  • Verify the physical status of linens, towels, and equipment and report any discrepancies to the Floor Supervisor.
  • Write down relevant information for record purposes and possible future inquiries.
  • Carry out HSK porters' services when required, such as delivering linen and processing laundry orders.

Requirements:

  • Previous experience as a Room Attendant in a luxury hotel environment is preferred.
  • Knowledge of hotel procedures and code of conduct.
  • Ability to anticipate and focus attention on guests' needs, being professional and welcoming.
  • Constant attention to personnel grooming and hygiene standards.
  • Familiarity with cleaning equipment and supplies, as well as proper cleaning techniques, equipment, and chemical usage.
  • Good organizational skills with the ability to prioritize tasks and manage time effectively.
  • Constant attention to details and strong commitment to maintaining cleanliness and hygiene standards.
  • Flexibility to work different shifts, including weekends and holidays, as required.
  • Physical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending, and kneeling for extended periods.
  • Good communication skills to interact with guests, HODs, colleagues, and supervisors in a professional and courteous manner.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Basic knowledge of health and safety regulations related to housekeeping operations.
  • Ability to communicate, understand, and follow instructions in Italian and English.
  • Legal right to work in Italy.