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Roma, Italia Marriott International, Inc A tempo pieno**Job Number** 24048907 **Job Category** Food and Beverage & Culinary **Location** The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable...
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Room Attendant
2 mesi fa
Job Title: Room Attendant
Job Summary:
We are seeking a highly skilled and detail-oriented Room Attendant to join our team at Employerland. As a Room Attendant, you will be responsible for ensuring that our guests' rooms are clean, comfortable, and inviting. This is a fantastic opportunity to work in a luxury hotel environment and provide exceptional service to our discerning guests.
Key Responsibilities:
- Clean and prepare guest rooms to the highest standards, including making beds, dusting, and replenishing amenities.
- Restock beverages and food items in the mini-bar and ensure that all rooms are fully equipped and ready for guests.
- Verify that all rooms are in proper condition and report any issues or maintenance needs to the Floor Supervisor.
- Clean corridors and public areas around guest rooms and maintain the cleanliness of HSK offices, wardrobes, equipment, and pantries.
- Provide exceptional service to guests, answering their questions and requests in a friendly and caring manner.
- Support guests with lost and found items and provide assistance with other tasks as needed.
- Verify the physical status of linens, towels, and equipment and report any discrepancies to the Floor Supervisor.
- Write down relevant information for record purposes and possible future inquiries.
- Carry out HSK porters' services when required, such as delivering linen and processing laundry orders.
Requirements:
- Previous experience as a Room Attendant in a luxury hotel environment is preferred.
- Knowledge of hotel procedures and code of conduct.
- Ability to anticipate and focus attention on guests' needs, being professional and welcoming.
- Constant attention to personnel grooming and hygiene standards.
- Familiarity with cleaning equipment and supplies, as well as proper cleaning techniques, equipment, and chemical usage.
- Good organizational skills with the ability to prioritize tasks and manage time effectively.
- Constant attention to details and strong commitment to maintaining cleanliness and hygiene standards.
- Flexibility to work different shifts, including weekends and holidays, as required.
- Physical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending, and kneeling for extended periods.
- Good communication skills to interact with guests, HODs, colleagues, and supervisors in a professional and courteous manner.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic knowledge of health and safety regulations related to housekeeping operations.
- Ability to communicate, understand, and follow instructions in Italian and English.
- Legal right to work in Italy.